Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Chief of Staff
We are currently seeking a high caliber professional to join our department as Fraud Governance & Business Management Manager.
Principal responsibilities
- To coordinate for governance meetings including deck presentations, minutes and follow up actions.
- To coordinate for fraud control processes and read across of procedure, regulatory and policy changes.
- To manage business control and management tasks, and prepare for write-up for other governance meeting submissions.
Requisitos
- University graduate or above, major in risk management will be an advantage.
- Minimum 2 years' experience in risk controls, incident management or governance presentation and preparation.
- With depth knowledge of fraud risk management, incident management, criminal investigation experience, good analytical skill and fraud control operational procedures.
- Proficiency in both English and Chinese
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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