Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as Global Head of Engineering.

Role Context

Real Estate Services (RES) is part of the Global Procurement & RES Infrastructure team within Global Chief Operating Office (GCOO) at HSBC. The function is designed to deliver an exceptional and workspace experience with a strong emphasis on estate management and the evolving future of work.

The team directly engages with multiple suppliers worldwide, making effective supplier management critical to operational success.

The Global Head of Engineering will play a pivotal role in developing and implementing a market-leading global operating model for critical facilities service delivery across HSBC, covering all workspace settings, including but not limited to, datacenters, HQ’s Global Call Centre’s, Retail and general office space. The role proactively manages the Risks and Controls associated with building availability.

Role Purpose

The Global Head of Engineering is responsible to provide strategic leadership and oversight for all engineering and critical facilities globally, ensuring world-class standards, optimized performance, and resilience across HSBC’s real estate portfolio. The role will define and implement the Target Operating Model (TOM), lead global risk stewardship for building unavailability, and drive innovation in engineering service delivery while aligning with the broader WE&O and RES strategy and sustainability strategies.

High-Level Activities:

  1. Drive strategic planning and global implementation of the Target Operating Model for critical facilities in collaboration with RES, IT, and business partners, such as our Business Risk and Resilience function, EHS, ESG, IBS functions, PAM, Capital Planning BCIM and Climate Risk teams.
  2. Develop, standardize, and enforce Group-wide protocols for engineering operations, maintenance regimes, and performance management.
  3. Align critical facilities programmes with HSBC’s Real Estate strategy and ESG commitments, while benchmarking performance against industry peers.
  4. Coordinate integrated planning and delivery across global, regional, and market teams to ensure consistent and responsive service provision.
  5. Engage senior stakeholders to translate business requirements into engineering solutions and secure executive endorsement of key initiatives such as decarbonisation and capital investment and strategic location strategy.
  6. Oversee energy audits, green building certifications, and decarbonization initiatives to advance sustainability objectives.
  7. Provide support and engineering guidance to the Datacentre Management team within technology.
  8. Drive global procurement strategies, negotiating supplier agreements and monitoring SLAs and KPIs to optimize cost and mitigate risk.
  9. Act as Global Risk Owner by embedding risk management and internal control frameworks to safeguard facility availability.
  10. Promote digitalization through deployment of building management systems, IoT monitoring, and predictive maintenance tools.
  11. Support the ESG Finance and Stress Testing teams in developing financial models and reporting aligned with our external disclosures.
  12. Monitor and report on key performance metrics, delivering regular insights to leadership via dashboards and executive reporting.
  13. Support the Global Head of Workspace Experience & Operations to drive performance outcomes and optimum value through our third-party suppliers (tier 1, 2 & 3) in respect of engineering excellence and alignment with the HSBC ESG objectives

Key Responsibilities:

  • Strategic Planning & Delivery: Lead the development and deployment of a global operating model for critical facilities in partnership with CRE, IT/Ops, and business stakeholders.
  • Standards & Protocols: Define, codify, and enforce Group-wide engineering standards, maintenance procedures, and operational processes.
  • Benchmarking & Optimization: Conduct continuous benchmarking of critical facilities performance against industry best practices and peer institutions; identify and implement opportunities for improvement.
  • Stakeholder Advisory: Provide expert guidance to regional and local engineering teams, senior management, and external partners on balancing risk, cost, and performance trade-offs.
  • Asset Life Cycle Management: Oversee end-to-end Life Cycle Asset Management for Workplace Experience & Operations suppliers, including lifecycle renewal planning, asset maintenance programs, and capital planning, ensuring optimal OPEX and CAPEX decision-making.
  • Supplier Engagement Management: Structure Supplier Engagement strategies around engineering, collaborating with the strategic WE&O provider to drive performance improvements, and foster accountability
  • Investment & Sustainability: Collaborate with RES strategy and sustainability teams to optimize capital investments, deliver green building certifications, and achieve energy efficiency targets.
  • Project & Programme Management: Oversee major build, expansion, and upgrade projects for critical facilities, ensuring cost effectiveness, risk mitigation, and quality delivery.
  • Procurement & Supplier Management: Partner with Procurement to structure global supplier agreements, negotiate terms, and monitor SLAs/KPIs to drive value beyond contractual obligations.
  • Risk Stewardship & Compliance: Maintain internal control frameworks, manage operational risk, and serve as Global Risk Steward for building availability and regulatory adherence.
  • Innovation & Digitalization: Drive adoption of smart building systems, IoT sensors, and predictive maintenance tools to enhance resilience and operational intelligence.
  • Performance Monitoring & Reporting: Implement real-time dashboards and reporting mechanisms to track key metrics, cost variances, incident response, and continuous improvement outcomes.
  • Annual reporting – Accountable for providing key data and reporting inputs in collaboration with the relevant functions responsible for generating our annual reports.
Requisitos

Functional Knowledge

  • Extensive understanding of critical facilities engineering and real estate operations.
  • Deep insight into financial services and datacentre infrastructure and global RES strategy.
  • Expertise in risk management, continuity planning, and internal controls.
  • Knowledge of climate risk and functional/statutory reporting requirements.
  • Knowledge of sustainability frameworks and green building certifications.
  • Proficiency in global procurement, contracting, and supplier performance management

Experience

  • Educational Background: Bachelor’s or Master’s degree in Engineering,  
  • Experience:
    • Extensive years of experience leading engineering or critical facilities team at a global scale; 
    • Demonstrated track record in financial services or similarly regulated, high-availability environments.
  • Technical Skills:
    • Expertise in Target Operating Model (TOM) development and deployment.
    • Proficiency with building management systems (BMS), IoT integrations, and predictive maintenance platforms.
    • Able to lead energy efficiency audits and oversee green building certification processes.
    • Strong programme and project management capabilities, including cost-benefit analysis and risk mitigation.
  • Knowledge:
    • In-depth understanding of critical facilities engineering and global RES strategies.
    • Familiarity with sustainability frameworks, ESG reporting requirements, and regulatory compliance.
    • Knowledge of global procurement processes, contract negotiations, and supplier performance management.
  • Soft Skills: 
    • Excellent interpersonal and communication skills, with the ability to influence at executive levels.
    • Strong stakeholder management and advisory acumen, balancing cost, risk, and performance.
    • Leadership presence, adaptability, and capacity to drive transformational change in a matrixed organization.

Opening up a world of opportunity. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited 

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