The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.

Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”

We are currently seeking an experienced professional to join our team in the role of Global Self Service Device Engineering Lead

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition.

Principal responsibilities

platform engineering of public customer facing Self Service Devices (SSDs) globally including Automated Teller Machines (ATM), Cash Deposit Machines, Cheque Deposit Machines & kiosks with no money transaction.
manage 18,000+ Self Service Devices in 38 markets in a highly regulated environment to deliver excellent customer experience while keeping our bank and customers safe
manage a global team of engineers in various countries to provide consultancy, development & support for the estate
define global standard and develop solutions to manage endpoint infrastructure effectively including hardware, operating system, device drivers, Active Directory GPO, infrastructure software, security software, software management tool, remote access tool, privileged access management tool plus alert & monitoring tool.
collaborate with internal teams & external vendors to resolve production incidents / threat, evergreen the hardware & software running and deploy security patches timely to maintain high service availability & keep our customer safe
design, build, deploy, enhance and support solutions to fulfil requirement of business, regulators & follow cybersecurity standard.
continuously improve internal processes with standardized technologies globally for faster time to deliver and higher service quality
manage budget with optimal cost effectiveness
ensure all risk controls are fully in place and adhere to HSBC standards

Technical Product Management