HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

In this role, you will:

• Understand and Translate organization goals those are relevant to your services and define Service level objectives (SLO’s). Ex (Reduction of incidents, Improve Service availability, Sustain/ improve SLAs).  
• Define and Agree SLA’s with upstream and down stream systems including regulatory feeds.
• Understand IT Risk related controls and ensure all your services are compliant. (Identity access management, Change Management, Release & Incident management etc. 
• Run the Incident management Triage calls and make quick decisions on service recovery.
• Build Service improvement plans come up with estimations and agree with business to get funding.
• Work with vendors to define Success criteria for Service improvements and execute Outcome based contracts. 
• Come up requirements to build observability dashboards as per industry standards.
• Review your services for Hardware and software Upgrade requirements and plan for remediation.
• Define and improve release checklist for all the changes going to production. 
• Service Sustainability – Periodic check wi.r.t Capacity requirements of your service and get necessary funding from business.
• Come up with strategy to proactively identify inactive roles, users, processes and data that is no longer required and demise those in automated way.
• Build/sustain and upgrade CI/CD pipelines to maintain/sustain automated deployments.   
• Have excellent understanding of financials and have visibility on above deliverables, compliance, automation usage to reduce efforts, budget spend tracking for variances, provide timely governance around Exposure, solutions design wherever suitable. 
• Creating Service level indicator (SLI’s) reports for senior stake holder forums
• Conduct periodic meetings (OPCO) with Business owners to review your service.
• Manage support teams including Perm Staff and contractors

To be successful in this role, you should meet the following requirements:

• Bachelor’s degree and above and IT related field.
• Should have worked in IT related production support roles at least for 7+ years.
• Proven track record of managing production support teams in PHP, Oracle, Java, HTML, Testing & Migration projects.
• Good understanding of SRE concepts like SLA, SLI, SLO and Observability.
• Proven track record in identifying opportunities to manage RTB costs or budgets.
• Proven track record of working with Vendor organizations and executed contracts.
• Knowledge and exposure of processes related to Incident, problem, change and Release management.
• Strong interpersonal skills with ability to build & maintain relationships and work collaboratively across boundaries.
• Ensure an effective engagement process is in place that is demonstrably adding value to all target stakeholders.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI