Job description

Why join us? 

The KYC Operations team is an energetic & a rapidly growing team which is driven by passion & a commitment to make a difference. 
The objective of KYC Operations is to provide Global Banking & Markets and Commercial Banking & Retail Banking clients with a globally consistent, and best in class KYC process, in over 50 countries. It ensures that KYC profiles are prepared in accordance with Group and Regulatory Policy, obtaining documents as required from the client/ relationship manager, undertake all the necessary due diligence checks and ensure appropriate escalation is followed according to Policy requirements. 
KYC Operations is responsible for providing centralized services via KYC production teams, validation of clients in support of both client on-boarding and periodic maintenance of client information. It has been tasked with creating a KYC utility service to provide a consistent approach for KYC across the 54 countries of the Group for all the LOBs. The organization is expected to go through a transformation for the next 5 years where new policies, processes and technologies will be implemented. Throughout this time, the organization will need a dedicated, senior process manager that will drive organization’s continuous improvement activities

The role encompasses a number of tasks involving KYC and Tax across multiple business lines, training the team on KYC and regulatory environment, ensuring AML Regulations, policies/procedures are maintained and adhered. One of the key objectives will be monitoring and reporting performance to the management based on agreed timescales. This role also involves liaising with the business partners as well as colleagues and senior onshore partners thus ensuring timely resolution of queries.


What you’ll do: 

•    Responsible for meeting customer expectations and PLA standards for the overall team. 
•    Lead and motivate a team in a challenging environment and assist the team in facilitating greater efficiency and timely production of high quality KYC profiles. 
•    Interfacing with Client Liaison Group, Compliance, Front Office and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing profiles. 
•    Provide adequate training from a client due diligence perspective and develop a team of global KYC professionals. 
•    Assist the team in comprehending complex ownership structures. 
•    Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high risk KYC profiles. 
•    Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures. 
•    Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same. 
•    Work in tandem with the Quality Control team to ensure overall high quality profiles emanating from the team and address quality issues to meet the established performance standards. 
•    Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management. 
•    Ensure zero operational / reputational loss. 
•    Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards. 
•    Plan for effective utilization of resources and exhibit complete ownership of the business. 
•    Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner. Develop and maintain excellent professional relationship with all stake holders. 
•    Facilitate continuous improvement of work flow, customer service, personnel development through various initiatives like process re-engineering, training, sharing best practices etc. in conjunction with peers and line management.


What you will need to succeed in the role


  • Experience in managing people from 2-3 years
  • Excellent communication skills Oral/Written for both French/English
  • Experience in Risk operation is a plus
  • Flexibility and ability to work in different shifts
  • Excellent command of English language Written & Oral
  • Excellent understanding of KYC/CDD, financial regulatory environment and AML risk implications. 
  • Thorough understanding of various Line of Businesses: WPB, CMB & GMB and various client types. 
  • Proven skill sets in analyzing implications of mergers and acquisitions on legal identities & ownership structures of Corporate, FIs & Funds. 
  • Sound knowledge of financial regulatory requirements. 
  • Ability to interpret complex changes in regulatory guidelines and assess impact. 
  • Team player and ability to manage people and performance. 
  • Ability to handle crisis situations and take appropriate / timely decisions. 
  • Ability to work well under pressure with high degree of accuracy. 
  • Good understanding of MS office and proven skills on banking platforms. 
  •  Self-driven


What additional skills will be good to have? 

•    French language is a must
•    Flexibility to work in different shift timings


You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”


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