HSBC Group

Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.  

• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank. 

Job Introduction

• Manage and control daily operations and administration of the Cheques unit (which includes Cheque Clearing, Vendor management, etc.) to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.

• Monitor performance of employees, vendor staff and unionized staff in the given unit.
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• To centralise regulatory filing activities at Mumbai as per RBI requirements.
• Ensure an effective Business Continuity plan is in place for the unit.
• Ensure day to day processes are run as per defined procedure notes and policies. Continuously strive to ensure process improvements.
• Ensure Daily Control Functional Checklist is updated by all team members and held on records.

• Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.

• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.

• Monitoring & assessment of performance of reporting staff with the help of Production management systems.

• Setting discipline for routine activities. Leading of example and ensuring deadlines are met.

Principal Responsibilities

Impact on the Business

• Ensure that there is improvement in productivity for transaction processing and service delivery.

• Conduct User Acceptance Tests (UAT)
• Business Continuity Plan (BCP)

• Ensure all the policies and procedures with regards to cheques are being adhered scrupulously.

• Ensure all cheque activities are performed smoothly and that all RBI deadlines are met.

• Vendor management and Co-ordination.

• Cost Management.

Customers / Stakeholders

• Contributes to building good customer relations and maintaining a high level of customer service.

• Understand and implement customer requirements. Ensure highest level of engagement with business groups.

• Monitoring staff performance and creating culture of learning and growth in the unit.  
• Identify training needs and ensure training requirements are met.
• Ensures the smooth, systematic, and efficient functioning of the department. Ensure backups are created within the unit.

• Manage the operational risk associated with the role and safeguard the interest of the bank.

• Reporting / Preparation of returns.

• Business Continuity Plan (BCP)

This role requires 3-5 years of overall Banking exposure.

Skills required for success are:

• People and Stakeholders Management.
• Strong Communication and decision-making ability.
• Thinking and Problem-solving skills.
• Customer Drive.
• Minimum Graduation or as required for the role, whichever is higher

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India