Job description

A Career with Hang Seng Bank


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.


WPB COO Office


We are currently seeking a high caliber professional to join our department as Manager, Fraud Products Management.


Principal responsibilities

  • Keep track of the Fraud systems/solutions implementation status and adjust the sub-deliverables priority to ensure the overall projects are implemented on time and within budget
  • Coordinate the development and implementation of new systems and solutions; produce appropriate training and documents to facilitate internal team members to understand of the system capability
  • Coordinate with both internal and external functions to ensure all parties have good understanding on the deliverables schedule and quality
  • Understand the advantages and weaknesses of current mitigation controls, and recommend appropriate enhancements or alternative solutions to the concerned functions
  • Analyze the details of fraud system/solution by highlighting pros and cons, costs and implementation efforts of different options for senior management decision
  • Working with Fraud mitigation to look at what the business or new Fraud feeds/ function is purposing and outline the risks for Fraud
  • Working in concert with both Fraud Analytics and Fraud operations to outline the project requirements from a Fraud perspective, incorporating coverage of all identified risks and then attend all project meetings to shepherd the project through incorporation of Fraud’s requirements through to testing
  • Minimum of five years’ relevant experience. Prior knowledge of fraud is preferred.
  • Demonstrated background in most aspects of Fraud risk, including production, processes, and management.
  • The ability to work with limited supervision; the ability to make decisions regarding assigned projects independently or with limited direction from management.
  • Ability to discuss Fraud Risks with both experts and senior management.
  • Ability to be assertive in the advocacy for Fraud management.  Fraud cannot be a blocker for projects but that doesn’t change the requirements for Fraud.
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.