HSBC Group

Open positions: 1

Global Career Band: 6IC/PM

Why join us? 

HSBC is a leading global international bank, and GTRF is a core component for the bank across various customer segments, including GBM, CMB, and Private Banking. You will enjoy a world of opportunities to develop your careers in a high-profile growing business segment.

GTRF operations in China base in Guangzhou and Foshan, supporting multiple entities including Mainland China, Hongkong, Singapore, Japan, Macau, Australia etc., and the scope continuing to expand. The products involve Import/Export DCs, Collections, Trade Finance, Guarantee, etc. We are currently seeking a high calibre professional to join us.

The Opportunity:  

The jobholder is responsible for smooth execution of the day to day activities for the GTRF Operational teams within DBS.  In delivering their responsibilities, they are expected to successfully lead a cohesive team which is inspired to meet business imperatives.  This will include monitoring of workflow management tools, facilitating optimal resource planning to ensure delivery of a “superior” customer service in accordance with laid down rules and regulations.       

What you’ll do:     

Impact on the Business

• To deliver “superior” customer service by driving operational performance, (meeting PLAs, reducing cost, driving operational efficiency and reducing operational risks).
• Manage GSC/BS resources effectively to meet strategic objectives of the business.
• Support and drive effective cross training programmes across GSC/BS locations to ensure that GSD are adequately resourced to meet the demands of the business. 

Customers / Stakeholders

• Ensure that the customer is at the heart of everything we do both  personally and as an organization.
• To partner with Global Businesses, Global Change Delivery and other stakeholders to drive operational change programmes and have oversight of operational change programmes that impact the Business Service.
• To assume overall responsibility for process management and operational integrity of the GSC/BS site. 

Leadership & Teamwork

• Lead a highly motivated and skilled team, which allows GSD to meet the business objectives. 
• Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business.
• Support other Business Service Teams, Global Change Delivery and/or other stakeholders in driving operational change programmes. 

Operational Effectiveness & Control

• To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
• To continually re-assess the operational risks inherent in the business donor Group companies.
• Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure.
• To be aware of the nature of  our customers business/trading patterns and  alert to any out of the ordinary transactions, which should be escalated to Senior Management
• To be fully conversant with FIM, anti money laundering and sanctions  and internal procedures/polices and  regulatory requirements of our business.

What you will need to succeed in the role:       

• 5+ years experience in Global Trade and Receivables Finance operations.
• Strong International Trade experience and background required, in depth working knowledge of Trade business and industry standards such as UCP/ISBP/ ICC OPINIONS / URR/ URC and the ability to impart such knowledge to their team.
• Proven experience of successfully leading teams and ability to manage resources of the team in the most effective way in order to deliver “superior” customer service meet PLA in the most cost efficient way.                                                              
• Ability to maintain control, direction and motivation in an ever-changing environment.
• Experience/knowledge in process re engineering and production management skills. 
• Ability to understand and implement Group risk management.

What additional skills will be good to have?     

• CDCS / CSDG.     

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)