ID del contrato
Some careers shine brighter than others.
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking an experienced professional to join this team in the role of Officer Complaint Handling
Responsibilities:
1.Complaint Handling:
Effectively and efficiently manage customer complaint by ensuring complaint are logged, investigated and resolved properly as per internal and regulator’s requirement
2.Identify Gaps and Improvement for customer journey:
Identify customer pain points and improvement insights to be shared with related stakeholders for assessment and execution to deliver enhanced customer experience
3.Process Design
Working together with stakeholders to improve current process that is broken/ineffective which impacting customer’s experience and satisfaction
Postulación
To be successful in this role, you should meet the following requirements:
- Indonesia Citizen only
- Bachelor’s degree
- 3-4 years experience in banking with focus on customer/complaint management
- Strong knowledge of banking industry related the product and channel
- Collaboration with cross function related unit
- Good communication (oral and written) and customer handling skills
You’ll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment