HSBC Group

The Network Functions Specialist will work within the Network team and will be a subject matter expert on an infrastructure a critical component of the Network topology or services provided.

The Network Specialist is responsible for the provision and/or 2^nd/3^rd line design / support of services on a national or Global network technology infrastructure. This can include both the development of new functions and facilities and the on-going systems support of live systems.

Principal Accountabilities

• Mets expectations of internal customers through delivery of high quality  projects, meeting their needs and demonstrating the added value of service provided.
• To support and maintain full functionality of equipment and applications provided by TS
•  Meets quality targets as assigned by ITID Management for Change, Service Levels and Problem Resolution times
•  Identify and improve efficiency and potential improvements of Networks environment
• Communicating effectively with key business users regarding requirements
• Participate in the testing/piloting of new services/hardware.

Requirements:

• General experience in IT support
• A broad understanding of IT hardware, software, operations and networks
• Strong analytical skills to quickly assess situations, their impact and options for resolution.
• To be able to prioritise faults, estimate fix times.
• Good team player skills which rely on honest open communication and reliability of individuals to strive to deliver an excellent service to the customer.
• Solid support and hands on experience of Bluecoat ProxySG, CAS, and exposure to Symantec Management Centre an advantage.
• Good communication skills
• Professional qualifications such as Bluecoat Certified Administrator or Professional advantageous
• Experience working in Enterprise scale environments, and familiarity with change control processes.
• Vendor Product Specific Knowledge

            Symantec Bluecoat ProxySG, CAS, Management Centre

• Ability to manage and prioritise service delivery within a diverse and constantly changing technical environment.
• Excellent inter-personal skills including the ability to influence peer group good negotiation skills.
• Understand and interpret complex business and IT requirements.
• Proven ability to prioritise competing demands for time and resources.
• Managing large Regional and Global Network project implementations.
• Up to 12 years’ network experience or extensive experience in the HSBC IT or business environments.
• Recognised Technology expert within ITID and HSBC Globally.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***