Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Global Procurement is part of Digital Business Services which is a pivotal part of the Group, providing essential operational and technical support to our global businesses and functions and helping improve customer service and efficiency.
Global Procurement - Change & Innovation team brings execution skills, design led approach and deliver at pace to translate and achieve the desired business outcomes on large, complex, cross-business and function projects as well as certain local regulatory initiatives. This role will be working with Service Implementation Lead and Procurement processs owners to define, assess and understand requirements aligned to the strategic outcomes.
We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.
In this role, you will:
Principal Accountabilities and Responsibilities
· Work with Global Procurement Change and Innovation define, assess and understand requirements aligned to the strategic outcomes.
· Supporting the requirements for any programme.
· Support requirements life cycle management/solution design.
· Own and complete design and change impact assessments including documentation for decision.
· Own and complete discovery and documention of detailed requirements.
· Always acts in the HSBC’s best interests and willing to openly discuss potentially difficult topics.
· Work closely with project team and delivery stakeholders to ensure change delivery.
· Support of Change Management activities such as early change planning and audience analysis through to designing and delivering change interventions (e.g., communications, training, support, organization alignment).
· Establish relationships with key project stakeholders.
· Creation of end to end process maps supporting requirements
· Other supporting activities within the Programme as required
· Follow HSBC Change Framework within the project.
· Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.
· An ambassador for the Project Execution brand.
· Ability to take complex requirement and simplify for easier stakeholder understanding.
· Experience in gathering requirements, business analysis and/or conducting design activity
· Experience analysing and documenting business processes
· Business Analysis skills gained in financial services environment
· Experience in change initiatives and an understanding of the full project life cycle
· Strong business requirements and process analysis skills
· Process mapping tools experience
· Proficient in using MS products including MS Excel, MS Visio and MS PowerPoint
· Exposure to change implementation techniques and approaches
· Demonstrated ability to build and maintain effective relationships Experience
· Good written and verbal communications skills
· Good analytical and problem solving skills
· Awareness of Change Frameworks, Agile methodologies and best practice techniques
· Knowledge of project management tools such as Clarity/ JIRA/ MS Office.
· Good understanding of the purpose, values, culture and fundamentals of HSBC and Global Transformation.
Requisitos
Qualifications - External
To be successful in this role, you should meet the following requirements:
· Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
· Any deviation from local policies, procedures, or controls to be duly noted and reported to relevant line management on timely basis.
· Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
· Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centers & minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
· To continually re-access the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India