The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the GSC HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.



Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.


HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.


We are currently seeking an experienced professional to join our team in the role of  RPA Senior Configurator

Principal responsibilities

The Senior Configurator is responsible for analysis, design, development, and testing of processes, working in demand-led ‘Pods’. The role holder works with the DOC Lead to ensure the COE’s Policies and Standards, and local jurisdiction standards and best practices are followed. The Configuration Leads manage Configuration Analysts in their career development, providing coaching and mentoring.

  • Leads the analysis, design and build of processes from a technical perspective
  • Performs development activity, and oversees development activity, as performed by Configuration Analysts within Pods, in accordance with methodologies and standards as set by the COE
  • Identifying and communicating the technical software requirements.


  • Lead individual Pods (either alone or as one of several Configuration Leads depending on scale) to oversee Configuration in individual automation projects – working within project planning constraints, communicating or escalating any identified project risks and issues to the DOC Lead or Automation Services
  • Seeks guidance from the Technical Assistant’s and escalates complex solutions and designs where necessary
  • Ensures COE methodologies are consistently applied, in line with global standards
  • Works closely with Automation Services to complete to-be process design (solution design documents)
  • Provides status reports to DOC lead on the progress of development, per project
  • Estimates the level of effort required to configure processes, working closely with the DOC Lead and Automation Services to ensure effort estimates are reviewed, validates and communicated to the Automation Services and Transformation and Change teams
  • Carries out change impact assessment for both process change and system driven change, and carries out associated change control practices
  • Leads preparation of releases from Development, liaising with the Deployment Manager

Provides on the job coaching and mentoring to Configuration Analysts




  • Understanding of RPA technologies, the operational processes and when RPA should be used (desirable)
  • Knowledge of the enterprise’s business operations


  • Previous experience within RPA (+36 months desirable) (24 months as a minimum)
  • Proven track record in a similar role would be advantageous


  • The role requires an articulate individual; comfortable dealing with management
  • Strong written and verbal communication skills required
  • Excellent interpersonal skills required
  • Must be well organised and able to multi-task effectively and efficiently
  • Experience in negotiation and conflict management
  • Ability to problem solve, clearly articulate requirements, and implement and drive change
  • Energy, enthusiasm, and drive

Qualifications and Accreditations

Blue prism accredited is essential (Professionally accredited is desired)

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.


The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.


You’ll achieve more when you join HSBC.


HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”


Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.



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