Job description
Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
To support International Wealth and Personal Banking (IWPB) strategies of building wealth with seamless end to end digitilization, the Senior Digital Product Manager role is primarily responsible for building the strategy and developing digital product features under Wealth Value Stream. You will be key member of Digital Product and Platform team and reporting to Digital Product & Platform Lead.
Your main responsibilities will include:
- Primarily responsible for Wealth Value Stream covering all channels across Mobile, Internet Banking and Staff Platforms
- Accountable for setting corresponding Digital Value Stream strategy collaborating closely with local, regional, and global teams to drive implementation and operationalization
- Responsible for driving Digital features and functions in the market ensuring alignment with our Global Value streams to build and deploy new Digital products
- Ensuring Product Roadmaps and Agile artefacts are produced and updated
- Putting together business cases, business realisation plans and ideation cases to embed new features to grow the Digital agenda
- Build a digital strategy for corresponding Value Stream that will lead and deliver value across the key operating activities that span product management, sales management, customer experience, content management, digital messaging and digital optimization
- Drive performance and adoption of the features on the Digital Platform working closely across the Product, Customer Experience, Contact Centre, Network and Marketing teams
- Build strong relationships, adopting a joined-up approach and ensure regular and positive engagement with key support functions such as Risk, Compliance, Legal, etc. in driving Digital changes
- Collaborate with scale Agile teams and IT partners to refine and prioritize product delivery.
Requisitos
To be successful in this role, you will need:
- Bachelor’s degree in a Finance and/or business-related field and relevant experience in Digital Product Management. Wealth domain knowledge is essential.
- Passionate with a customer led mindset
- Strong experience in agile practices and methodologies, with experience in a scale agile environment
- Strong experience in roadmap planning, strategy and project/ initiative delivery
- Outstanding subject matter expertise of digital technology, including technical, commercial and customer considerations
- Good understanding of a multi-channel business model within Wealth and Personal banking is preferred
- Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business.
- Attentive to detail, able to work independently as well as part of a team with strong commitment to working and thinking collaboratively
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia
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