HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

The Senior Mortgage Oversight Specialist will conduct more complicated oversight reviews and mortgage operational activities to ensure mortgage loans are originated, serviced, and managed in accordance with all contractual requirements, HSBC policies and applicable regulations and to mitigate future regulatory and litigation risks. The role is focused on Default Servicing activity. as well as overall customer experience. 

As our Senior Mortgage Oversight Specialist, you will:

• Conduct necessary sampling, document/report reviews, reconciliations, on-site audits, etc. to ensure mortgage loans are originated and serviced in accordance with contractual and regulatory requirements and HSBC financial and operational records are appropriately maintained
• Develop, update and review HSBC oversight procedures based on contractual agreements, industry changes and other trends
• Analyze and evaluate industry, regulatory and performance trends and propose changes to current mortgage outsource provider contract based on analysis completed
• Prepare monthly, quarterly and ad-hoc reports pertaining to mortgage activities, including mortgage outsource provider performance
• Review overall mortgage performance, including customer service, financial and risk. Serve as liaison for escalated complaints. Act as focal point to coordinate with HSBC and externalstakeholders as appropriate (including Finance, Customer Experience, Risk, Compliance andMortgage Investors)
• Ensure sub-servicer remediates service levels that do not conform with the sub-servicer agreement, including appropriate escalation of non-conforming issues and ensuing penalties
• Support activities within mortgage servicing and oversight functions; resolve exceptional problems that arise.  Ensure coordination of activities with HSBC and external stakeholders as appropriate (including Finance, Customer Experience, Risk, Compliance and Mortgage Investors)
• Implement the Group compliance policy locally by managing compliance risk in liaison with the Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators
• Complete other responsibilities, as assigned.

 For this role, HSBC targets a pay range between $73,400.00 and $110,100.00

The final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Minimum of six years proven and progressive mortgage or risk management experience or equivalent
• Operational or oversight experience in mortgage default servicing processes preferred
• Bachelor’s degree in business, or a related field or equivalent experience
• Strong interpersonal, communication, problem-solving, decision-making, and analytical skills
• Proficiency with personal computers including pertinent mainframe systems and software packages
• Strong knowledge of the residential mortgage servicing industry, Company policies, government regulations, investor requirements and guidelines
• Ability to exercise discretion, tactfully handle sensitive and confidential data and work independently within broad guidelines.  Proven ability to respond to changing circumstances

 In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

 All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.