HSBC Group

Why join us?

This role is a unique opportunity to lead a complex and transformative strategic scale change programme for the Wealth and Personal Banking business (WPB) in Malaysia. The role holder will work closely Head of WPB Malaysia leveraging on strengths and network of DBS Transformation Malaysia and will be responsible for the delivery and ongoing leadership of the new 5-year strategic plan. 

Made up of 2 brands, servicing HBMY (HSBC Conventional Brand) and HBMS (HSBC Amanah Brand), the Malaysia business is a priority scale market for WPB and a strategically important contributor to the country P&L.  The business is now at a critical point in its growth story with a focus on Premier, Digital and new customer segments.  This will be achieved as a result of an ambitious growth plan, supported through significant business investment in systems, people and channels.

The role holder will be required to work with global and local delivery partners across the globe, to deliver the agreed strategy. This senior leader will be comfortable operating at executive level, navigating across geographies, and with a range of stakeholders globally, regionally and locally as well as across functions.

The Opportunity

What you’ll do:

Impact on the Business:

• Lead and oversee a complex programme of strategic change across business and functions.
• Understand group, regional and country strategy and the challenges or risks that each face.
• Required to mobilise and lead the programme of change initiatives, take strategic decisions and inspire others to create the vision outlined in the strategic plan.
• Own key milestone plan along with associated risks & dependencies.
• Defining, adapting and executing a coherent growth strategy utilising hypotheses and data to inform key decisions relating to the strategic choices that will define the strategy.
• Ensuring alignment between the Strategic Business Outlook and Country Strategic Plans, FRP and Order Book submissions.
• Evolving the strategy over time and assessing impacts on the strategy following changes in the external environment and internally within HSBC.

Customers / Stakeholders:

• The role holder will work closely with the Head of WPB, but will be required to work closely with a broad range of stakeholders at all levels, across numerous functions and be comfortable with matrix and cross functional management.
• Collaboration with WPB Region / Global Heads.
• Collaboration with Global delivery partners and teams (Solutions, technology, service support, operations, etc.)
• Other WPB Functions.
• DBS Transformation Malaysia providing visibility on Transformation initiatives.

Leadership & Teamwork:

• Build and lead a business team if required for supporting the delivery of change programmes. Work collaboratively across all parts of WPB.
• Provide the Subject Matter expertise across all aspects of area and responsibility.
• Provide the personal leadership required globally with direct team members and other stakeholders.
• Role model the HSBC values as a leader within the WPB Business.
• Lead and create high performing and diverse team.

Operational Effectiveness & Control:

• Ensure optimal deployment of best practice.
• Work with Operational Risk and other key functions to define the optimal balance between information security and customer convenience.
• Ensure Group Standards are in place and that all Service and Sales are being conducted in line with Group Standards and all regulatory requirements.
• Staying abreast of external developments from global regulation to competitor activity and understanding the opportunity or risk it poses to HSBC.
• Creating a true sense of urgency, pace and collaboration across the business while delivering complex change initiatives.
• To be flexible and adaptable in an environment of numerous priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
• Management and control of multiple complex workstreams which have ambitious growth plans.

Management of Risk:

• Demonstrate leadership on Regulatory and Compliance matters.  Maintain awareness of operational risk and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the Group Operations FIM.

What you will need to succeed in the role:

Experience:

• Proven direct experience of successfully designing and implementing large-scale, complex change initiatives on time and within budget.
• Strong understanding of how digital capabilities, innovation and new technologies can be used to create competitive advantage.
• Outstanding understanding of HSBC structures, values, behaviours, processes and objectives.
• Outstanding knowledge of WPB and Transformation functions – functionally, operationally and financially including business transformation framework and  Agile methodologies.
• Very strong knowledge of the external environment – regulatory, political, competitors etc.
• Proven experience of positive, challenging interactions with Senior Executives across local, regional and global.
• Successful experience in developing and retaining critical talent and building an effective leadership team.
  

Capabilities:

• A curious mind and resilient attitude, capable of connecting multiple stakeholders and programmes, asking the right questions, challenging the status quo and using leadership to organise problem solving at pace.
• Ability to influence and form relationships with senior stakeholders across local, regional and global teams.
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.
• High level of drive and motivation to ensure successful delivery of complex transformational initiatives.
• Ability to leverage resources available to achieve goals.
• Outstanding organizational and planning skills in order to cope with multiple large-scale responsibilities.
• Strong evidence of inspiring leadership. Well-developed planning and organisational skills with the tenacity to drive through results.
• Strong emphasis on problem solving and strategic thinking strong customer focus & excellent interpersonal skills, with particular emphasis on stakeholder management, influencing and negotiating at all levels.

Qualifications and Accreditations:

• Minimum of 12 years of experience, with a strong bias in retail banking and wealth management and digital capabilities.
• Strong working knowledge and experience managing across functional departments (ie. Digital / DBS) at a global, regional and country.
• Demonstrated ability to create and drive large-scale programmatic change in large organisations.
• Ability to develop cohesive working relationships with stakeholders.
• Educated to degree level or equivalent.