Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Software Engineering Manager.
Business: GPBW and AMG Tech
Principal responsibilities
• Defining and ensuring strategy is in place across all Service Management Disciplines and individual strategies to form a cohesive practice strategy.
• Providing expertise, specialist knowledge and consultancy on tools, technologies and processes, to support the development and delivery of the Service Management discipline area's strategic goals and objectives, e.g.
• Responsibility for the current and future operating model for Service Management Process, data inputs/outputs, requirements gathering and running Communities of Practice within specific Disciplines
• Ensuring governance structure (including Key Controls) is upheld throughout the Service Management Practice and reporting is aligned to global reporting standards
• Collaborate with Service Management Disciplines and Service Management Practice resources to promote Service Management best Practice and adoption
Requisitos
• Proficiency with IT Service Management (ITSM) tools such as ServiceNow
• Experience with automation tools and platforms such as Jenkins, GitHub Actions, GitOps or similar technologies that facilitate process automation.
• Ability to write scripts in languages such as Java, Python, or NodeJS, Golang to automate tasks and processes.
• Understanding of cloud services and platforms (e.g., AWS, Azure, Google Cloud, Alibaba Cloud) and their role in service management and risk control.
• Basic knowledge of database management systems and SQL for querying and managing data.
• Awareness of cybersecurity principles and compliance standards that impact service management and risk control.
• Experience in integrating security practices into the DevOps process, ensuring that security is a shared responsibility throughout the entire development lifecycle, and leveraging DevSecOps tools and methodologies to enhance risk management and service delivery.
• Strong leadership skill, communication skill, influencing skill, problem-solving skill, crisis handling skill for the role to adopt the authority of process owner, championing the process/discipline within technology to: Drive its strategy and direction, ensure compliance with any and all related policies, lead continual process improvement and manage process exceptions; Work collaboratively with GB/GF representatives to improve engagement and drive tangible business-aligned improvements & benefits, and with Technology Service Management Discipline Management to ensure operationally that the process delivers business value
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***