Job description

A Career with Hang Seng Bank


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. 


Data and Analytics Office


The Data and Analytics Office of Hang Seng Bank is an important function, driving our bank wide data centric strategy, so as to 

  • Protect our data 
    • Design for security and resilience: Our data and technologies must be appropriately resilient and protected, independent of interface or hosting location and aligned to risk appetite.
    • Maximise benefits to the Enterprise through consistency and reuse: Architectural decisions must consider wider organisational applicability and re-use. Building or reusing core / global platforms and tools where applicable. 
  • Connect to our people
    • Design with data first: Our processes and solutions should be insight driven, based on trusted data, and create new valuable data. With data adoption making our processes and journeys smarter and more efficient.
  • Unlock value for our customer
    • Focus on the Customer: All architectural decisions (business and technology) should enable maximum customer values. 
    • Digitise Front Office to Back Office, driving Straight Through Processing (STP): Technology enabled business processes should be designed as fully digitised from inception through maintenance, with minimal need for manual intervention.
    • Utilise strategic partnerships: Whilst leveraging our Core Platforms we will also collaborate with our vendors to supplement our estate with specialist skills.

We are currently seeking a high caliber professional to join our department as Data Manager


Job responsibilities

  • Implement data privacy and protection and information lifecycle management initiatives focusing on policy implementation, regulatory change and risk minimization
  • Partner with Legal, Data Protection Officer, Data Privacy Risk Stewards, and Business Control teams to ensure privacy procedures are developed and maintained that translate from group policy and standards into 1LoD operational procedures 
  • Providing support and guidance to Business and Functional areas on data privacy and protection as well as information lifecycle management  policy and principles within the Hang Seng Group
  • Analysing business processes and requirements, proposing solutions and process changes in ensuring project deliverables meet the data privacy policy and information lifecycle management and principles
  • Partnership with Data and Analytics Office counterparts at the HSBC Group level, sharing best practices to enhancing effectiveness of driving our data strategy initiatives 
  • Throughout the lifecycle of the programme/ project, enforcing data privacy and protection principles and policies across stakeholders, data subject matter experts and general data users in directing activities towards the data driven culture


  • Background/ qualification in compliance or quality assurance
  • 5-7 years’ experience in financial services industry with potential background in Compliance, controls, audit, quality assurance, operational risk management preferred; or equivalent subject matter expertise in a relevant business related function/operation
  • Have good understanding of data privacy principles and operational control framework
  • Attention to detail combined with a strong delivery focus and the ability to meet aggressive timeframes with quality results
  • Awareness on data security and protection trends and best practices within the banking industry
  • Strong interpersonal skills, experience of working with different levels of stakeholders
  • University degree in related disciplines 
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers, thru data
  • Great sense of ownership and servicing mindset to ensure efficient and effective delivery in a changing work environment
  • Ability to embrace change and overcome challenges and strong desire to learn and able to work in Agile environment

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.