HSBC Group

Business: Credit and Capital Management (CCM) COO
Open positions:1
Role Title: ASSOCIATE DIRECTOR, DELIVERY LEAD 
Global Career Band: 4
Location (Country / City ): India/Bangalore
Recruiter Name : Sahana

Why join us?

The Opportunity:

• In support of our ambition to be the world’s #1 Corporate & Institutional Bank, we are accelerating our plans to improve our Credit and Capital Management processes to drive better customer outcomes and enable growth. Credit and Capital Management COO aspires to establish a world class end to end credit management function, uplift customer experience, deliver a modern risk management capability and mechanisms to actively manage and distribute the Bank’s balance sheet.

Role Purpose

• Credit and Capital Management (CCM) COO adopted a Value Stream model as part of the Group-wide Digital Acceleration Programme.  
• The CCM Value Stream is responsible for delivering high priority programmes to simplify, digitise at scale and automate the credit and lending journey, as well as supporting the creation of a new, globally consistent credit and lending organisation serving CIB business lines which build towards our vision of becoming a leader in digitally enabled domestic and cross border lending across network, by improving customer experience generating competitive advantage through use of data and participation in emerging borrowing models.
• The Value Stream construct allows us to focus on a single set of aligned objectives, collaborate to deliver our target architecture while maintaining the effective delivery of credit and lending services.
• The Associate Director, Business Analyst will work with colleagues across multi-disciplinary teams to produce and own business user requirements, functional specifications and business cases, validate and prioritise project requirements.

What you’ll do:

• Developing portfolio roadmap for respective area and execution against that roadmap.
• Manage the project approach and build stakeholder buy in around the project plan, commitments and changes
• Understanding of data / process flows for future state architecture implementation
• Support management of scope schedule, resourcing, dependencies, communications, and budget
• Manage, monitor and report progress, issues, dependencies, risks to portfolio lead, internal stakeholders and steering committees
• Make recommendations to influence decision making in order to maintain progress towards delivery and benefits realization.
• Support governance and control activities in line with Business needs and aligned to organisation’s processes.
• Ensure adherence to standard controls and drive teams to achieve compliance and framework, capability management, risk management,
• security controls and technology architecture design.
• Establish effective governance and control, in line with Change Framework and coordination of cross technology teams across Global
• Business and Global Function delivery
• Work with the Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies, including Scrum, Kanban and Lean, and corresponding management of dependencies

Customers / Stakeholders

Primary customers are:

• CCM COO functional and delivery teams 
• Other business areas and lines as appropriate
• Group Functional Teams – e.g. Risk, Group Finance, IT
• Operational support teams 
• Group & Regional teams
• Other Risk sub-functions – global and regional
• The Associate Director, Business Analyst will lead, contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status. They will communicate with clarity, impact and passion to inspire audiences and create a shared understanding and commitment.

Other stakeholders on projects will include (as demanded by specific project need):

• Other Transformation functions 
• Regulatory authorities 
• Other service delivery functions
• Data service providers
• Software, data and service vendors

Leadership & Teamwork

• Act as a role model to the team in business analysis and design best practices 
• Promotes innovative approach when devising solutions 
• Champions the benefits and utilisation of Agile delivery encouraging the appropriate deployment 
• Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking
• prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and / or the best interests of the business and its customers.
• Give timely, honest and constructive feedback to others

Major Challenges

• To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group. 
• Dealing with complex requirements. 
• Supporting in the control of projects to meet exacting timescales.
• The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme
   

What you will need to succeed in the role:

Knowledge & Experience:
Track record of leading delivery through teams directly and indirectly across local and remote environments

• Proven ability in working across multi-disciplinary and multi-cultural diverse work environments.
• Knowledge in Wholesale Credit risk is required, to facilitate the understanding of the context of the projects and be able to understand and assess the stakes. This would include knowledge of aspects around credit lifecycle, credit risk management including the various regulatory aspects pertaining to credit risk and understanding of the risk and business systems typically involved.
• Evidence of managing multiple stakeholders and perspectives in a fluid and changing environment 
• High level of drive and motivation to ensure successful delivery of complex transformational initiatives
• Leading and empowering cross-functional teams

Capabilities

• Leads and manages the implementation of change to ensure ongoing delivery of business goals 
• Plans and manages activities needed to implement change successfully 
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
• High level of drive and motivation to ensure successful delivery of complex transformational initiatives.
• Ability to leverage resources available to achieve WCL and business / function goals.
• Ability to make critical decisions and strategically prioritise based on WCL and business / function goals.
• Outstanding organizational, time management and planning skills in order to cope with multiple large-scale responsibilities.
• Collaborative end to end leadership style which enables interdependent outcomes and works across boundaries in an Agile and connected manner 
• Problem solving

Qualifications and Accreditations

• Educated to Masters standard
• Evidence of self-development across a number of disciplines
• Proven track record of performance within HSBC (applicable to internal staffs only)
• Strategic Programme Management across different business, function and products within HSBC

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You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
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