HSBC Group

Why join us? 

GPS (Global Payment Services) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. GPS combines global expertise and technology to help keep us ahead of the competition.

The Opportunity: 

The transformation lead is responsible for leading and overseeing projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. This role involves planning project objectives, coordinating resources, managing stakeholder communication, assessing risks, and implementing changes as necessary to achieve project goals. The transformation lead also monitors progress, reports on outcomes, and evaluates project performance to ensure continuous improvement.

What you’ll do:

• Project Planning: Define project scope, goals, and deliverables; create detailed project plans outlining tasks, resources, timelines, and budgets.
• Team Coordination: Assemble and lead a project team; assign tasks based on team members’ skills and experience; promote collaboration and resolve conflicts.
• Risk Management: Identify potential risks early in the project; analyze their impact and develop mitigation strategies to minimize disruptions.
• Budget Oversight: Estimate costs, establish budgets, track spending, and adjust as necessary to keep the project within financial boundaries.
• Client Communication: Maintain open lines of communication with clients and stakeholders; provide updates, respond to inquiries, and adapt based on feedback.
• Quality Assurance: Implement quality control processes to ensure deliverables meet agreed-upon standards and satisfy client requirements.
• Monitoring Progress: Continuously monitor project progress against the plan; make adjustments as needed to stay on track with deadlines.
• Requirements Gathering:  Meet with stakeholders to understand and gather business requirements through workshops, interviews, and document analysis
• Business Process Analysis  Examine current business operations to identify areas for improvement or enhancement
• Process Improvement: Identify gaps in existing business processes and recommend improvements for better efficiency and customer experience

• Solution Design & Implementation: Collaborate with product and engineering teams to design solutions that meet customer requirements while aligning with company offerings. 

•  A minimum of 5 years of experience in Transformation is preferred.
• Experience working on large-scale projects is crucial as it demonstrates the ability to manage complex tasks and coordinate with multiple stakeholders.
•  Software Delivery Life Cycle (SDLC):  Familiarity with the SDLC is essential. The SDLC outlines the phases involved in software development, including planning, analysis, design, implementation, testing, deployment, and maintenance.
•  Industry Experience: Experience in banking or financial institutions is preferred. This sector has specific regulatory requirements and operational challenges that a project manager must understand to provide valuable insights and solutions.
• Educational Background: A bachelor’s degree in fields such as business administration, information technology, finance, or related areas is typically required.
• PMP (Project Management Professional), or Agile Certifications are preferred.

You’ll achieve more at HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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