HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high calibre professional to join our team as an Assistant Client Services Manager I, Global Trade Solutions.

Principal Responsibilities

In this role you will

• Managing, owning and handling the new trade account opening, HSBCnet – Internet Trade Services (ITS) module: post-sales support, and developing and presenting Trade Academy, customer focused training
• Delivers AMH ’s Global Trade Solutions (GTS) CS strategy and operating model, aligned with the global GTS CS target operating model
• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions
• Handle, own and resolve clients’ queries, issues and complaints relating to trade account opening, HSBCnet – ITS module and Trade Academy
• Coordinate with Transaction Services staff, Sales, and RMs and other internal / external staff for service performance and issues
• Provide transactional trade advisory to assigned clients, Sales and Relationship Managers (RMs), and provide input to account planning
• Provide supply chain and traditional trade related expert inputs to the clients and internal teams, as necessary, identify new potential requirements

To be successful you will need

• Strong experience in Customer Service oriented roles
• Good knowledge of open account supply chain and traditional trade products and banking facilities
• Strong interpersonal skills and leadership to create a collaborative work environment with a wide variety of business partners
• Ability to independently make sound business decisions using good judgment and business sense
• Ability to plan and prioritize effectively with excellent analytical and problem-solving skills, including the identification of appropriate experts to execute deliverables
• Fluency in English, Cantonese, and Mandarin

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.