HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As our Client Lifecycle Management (CLCM) Strategist, you’ll play a pivotal role in shaping and executing strategies that enhance client engagement throughout their lifecycle with us. This role requires a cerebral thinker and strategist who can synthesize complex information, analyze trends, and guide decision-making to achieve impactful outcomes.

This includes:
1. Establishing expertise across our client communication channels to design targeted, customer-centric strategies
2. Managing the intake process and prioritizing initiatives to ensure cohesive and seamless client engagement
3. Analyzing business trends and providing actionable insights to drive improved performance

As our Assistant Vice President Client Life Cycle Management Strategy you will:

• Collaborate with Marketing, Product, and other partner teams to deliver exceptional client experiences and drive customer loyalty through tailored engagement strategies

• Analyze business trends to uncover patterns, opportunities, and risks, providing a deep understanding of customer behaviors, market dynamics, and business performance

• Build narratives and insights based on trend analysis to communicate findings clearly to stakeholders and recommend actions to improve performance

• Manage the intake process for client communication requests, ensuring clarity, feasibility, and alignment with business priorities

• Partner with Data & Analytics to refine customer targeting and ensure communications are relevant, personalized, and impactful

• Maintain and enhance a repository of ongoing client communications, ensuring consistency and alignment with brand values

• Analyze campaign and engagement performance, generating actionable insights to guide stakeholders in improving future initiatives

• Stay attuned to evolving industry, market, and customer trends to ensure our strategies remain competitive and forward-thinking

• Champion an Agile mindset by leveraging Agile principles and values to foster collaboration, adaptability, and continuous improvement

For this role, HSBC targets a pay range between $86,700.00 and $130,100.00.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Strategic thinker with a customer-first approach and strong analytical capabilities

• Proven ability to manage and prioritize multiple projects in a fast-paced, dynamic environment

• Strong communication and collaboration skills to partner effectively across teams and stakeholders

• Expertise in leveraging data insights to inform and optimize client engagement strategies

• Passion for staying ahead of trends and driving innovation in customer lifecycle management practices

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.