HSBC Group

Business: Corp & Inst Banking

Open positions:1

Role Title: AVP - Operational Resilience, CIB Risk Capability Office GSC’s

Global Career Band: 5

Location (Country / City ): India/Bangalore

Recruiter Name : Hariharasudhan G

Why join us?

• CIB Business Risk team is a specialized risk management function overseeing and executing key activities within the Business Risk (BR) management framework in Wholesale Banking (WSB). The team actively manages varied and dynamic range of risk types under CIB BR framework. The team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

The Opportunity:

• Operational Resilience Risk Manager role acts as a trusted advisor to the first line of defence (FLoD) of the business, and works closely with core role holders in active management of non-financial risk with particular focus on the Operational Resilience framework and supporting the Wholesale Business Service Owners (BSOs), whilst also linking with Technology and Operations stakeholders. This will focus on the Important Business Services (IBS), and the supporting services / resilience position including Cyber risk issues / breaches or near breaches of relevant Risk Appetites, plus the developing alignment with the Business Risk framework.

Governance and Committee Memberships (membership of Ex.Cos, Risk Management Meeting)

• Relevant Business / Product Risk Management Meeting
• Regional and Global governance meetings across Wholesale Business Risk

What you’ll do:

• The Wholesale (WSB) Control Office ensures that appropriate controls are implemented and monitored and that WSB operates within the agreed business risk appetite while adhering to all regulatory requirements at all times. The WSB Control Office function provides business risk and control to support BSO’s and their delegates to enable effective and more proactive risk management with their end-to-end IBS.
• Within the Control Office, the role of the Manager, Operational Resilience Risk is to proactively identify and oversee financial and non-financial risk (NFR) view as related to WSB IBS and promote HSBC’s balanced risk culture through continual assessment of risk in the business.
• While closely supporting and reporting to Chief Control Officer Wholesale Banking, the job holder is expected to take independent decisions and make recommendations to senior Management.
• A key responsibility of the role holder is to support ongoing compliance of Resilience Risk Management initiatives across HBEU BSO’s within WSB.
• With the HSBC Group strategy for Digital Transformation and Digital Channel enhancement, this role will become critical for the future of banking and financial services globally. You will have an opportunity to build on your strong technical foundations, to enhance your risk process understanding, to make you a well-rounded Operational Resilience professional.
• The role holder is also responsible for working closely with the Regional/Country stakeholders to protect our customer and employee data and assure compliance with Global Regulations.
• The role holder must be able to effectively operate across a matrix organisation. The role holder will actively engage a wide variety of stakeholders including Global/Country Business Owners, Product Providers, and Risk Stewards to ensure all aspects of the product governance framework are supported and impact on customers and frontline is minimized.

Leadership & Teamwork

• Drives effective teamwork across all teams supported.
• Contribute to a team environment which is reflective of HSBC Values.
• Is skilled in operating in a complex global matrix organisation, delivering business results through influencing, building consensus around common purposes, collaborating on solutions, and dealing with conflict situations.
• Ability and gravitas to work at a peer level with Wholesale Management.  Role requires ability to robustly stand up to challenges from senior management. Holds individuals accountable, and influence seniors appropriately.  
• Ability to communicate concisely and effectively, providing insight and summaries, using formal structured channels and other less formal mechanisms.
• Ability to multitask, manage disparate stakeholders, build consensus, and implement effective business solutions.
• Actively promotes a positive control culture across the organization.
• Management & Leadership of Internal Control, Regulatory, Compliance & Operational Risk (Operational Risk / FIM requirements)
• Maintain awareness of the Business Risk Framework, work across the 3 Lines of Defense risk management model to ensure that risks are managed to within risk appetite and that where issues and incidents to occur their impact is minimized and managed appropriately through the timely update of our books and records, ensuring the identification, assessment, and mitigation in accordance with the Group Operations FIM.
• Maintain and observe HSBC internal control standards, implement, and observe non-financial risk framework requirements.

What you will need to succeed in the role:

Functional Knowledge

• Relevant product knowledge including background of Risk Management.
• Experience working in relevant environment/s, i.e. strong exposure to Wholesale business.
• Knowledge and awareness on Operational Resilience
• Good understanding of operational risk and controls, preferably gained through experience in front line and risk roles in Commercial Banking.
• Good understanding of the Operational Risk Framework
• Knowledge of the changing regulatory environment especially in the financial services sector.
• Leadership, management and coaching skills
• Proven problem solving skills with ability to consider alternative and lateral solutions
• Highly developed communication, presentation and influencing skills set.
• Ability to prioritise and work independently under pressure within a team environment
• Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.
• A track record of constantly looking for ways to do things better and a solid understanding of the mechanism necessary to successfully implement change.
• A flexible and adaptable working style.
• Ability to build effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.
• Experience of creating and deploying operating plans which consistently deliver desired results.
• Solid written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.

Others

• What additional skills will be good to have? (List out good to have skills and certifications)
• Project management skills
• Chief Control Office experience
• Wholesale banking experience (will be an added advantage) to support rollout, annual refresh and/or transition to BAU in the region(s)

Link to Candidate User Guide:

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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