HSBC Group

Business: IWPB Global Transformation Centre

Open positions:1

Role Title: Associate Delivery Manager GSC’s

Global Career Band: 6

Location (Country / City ): India/Bangalore/ Hyderabad

Recruiter Name : Sowmya Basavaraju

Why join us?

• The Group Transformation Centre (GTC) – IWPB, sits within our Global Service Centre (GSC). It works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business outcomes on large, complex and cross-function projects. The team utilises a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes. GTC delivers cost effective, flexible and outcome focused transformation through:
• Robust business analysis - working with the business to conceptualise solutions/operating models- Change adoption activities to seamlessly embed change and drive benefit realisation
• Program and project management to drive momentum and deliver strategic changes, ensuring quality and pace

The Opportunity:

• Global Transformation Project Managers plan, mobilise and direct projects of medium to high complexity and scale, from definition to closure. They are typically responsible for the end-to-end delivery of a single project or workstream of a larger project or program, proactively balancing scope, schedule, budget, risks, outcomes and benefits. They are responsible for deploying the change frameworks and Agile methodologies within their project. They work closely with Program Managers, Senior Project Managers and Global PMO to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours. Project Managers, at times, may provide oversight and guidance to multiple initiatives within a priority market.

What you’ll do:

Core Responsibilities

• Strategic Planning & Delivery: Drive delivery excellence by planning around constraints, optimising benefits, and minimizing risks. Ensure alignment to project scope, timelines, budget, and strategic goals.
•  Risk & Issue Management: Identify and manage risks, dependencies, and issues across the project lifecycle. Use data-driven insights to guide timely decision-making.
•  Stakeholder Engagement: Build strong relationships across project sponsors, steering committees, and senior stakeholders. Secure buy-in and alignment throughout delivery.
•  Performance & Reporting: Produce governance reports, track performance, and deliver key insights to ensure benefits realisation.
•  Operational Excellence: Apply standardised tools (e.g. Clarity), frameworks, and metrics to track project progress. Maintain rigorous change control and quality assurance processes.
•  Team Leadership & Development: Define clear roles and objectives, support team growth, and create a collaborative, high-performance culture.

Key Responsibilities:

• Lead complex transformation programmes across countries and regions, ensuring alignment with strategic goals.
• Collaborate with cross-functional and cross-geographical teams to deliver impactful outcomes.
• Manage large-scale projects with strong governance, approvals, and risk management frameworks.
• Provide strategic recommendations through problem-solving, analytical thinking, and decision-making.
• Drive digital journeys such as mobile applications or website development initiatives.
• Champion change adoption and contribute to organisational growth through innovative solutions.
• Engage stakeholders using a consultative approach, ensuring alignment and clarity of purpose.
• Ensure timely delivery using Agile/Scrum methodologies and other project delivery frameworks.
• Foster teamwork, collaboration, and a culture of continuous improvement.

What you will need to succeed in the role:

Soft Skills:

• Excellent stakeholder management with a consultative mindset.
• Strong verbal and written communication.
• Team leadership and collaboration across global teams.
• Ability to manage details while keeping a big-picture view.
• Strong organisational and planning capabilities.

Hard Skills:

• Deep understanding of project lifecycle and change adoption.
• Knowledge of Clarity/JIRA/RMS Project tools.
• Experience in Business Transformation frameworks and best practices.
• Banking domain knowledge in Retail, Commercial Banking, Risk, Compliance, or Payments.
• Experience in mobile/web application development and digital transformation.
• Ability to assess business impacts and develop mitigation strategies.
• Practical Agile/Scrum delivery experience.

Experience / Capabilities:

• Overall experience of 6+ years or more
• Programme/Project Management
• Global Mindset and Cultural Sensitivity
• Customer Empathy and Business Commerciality
• Scaled Agile and Risk Management Knowledge
• Resource and Team Management
• Programme Governance and Stakeholder Approvals
• Critical Thinking, Problem Solving, and Thought Leadership
• Understanding of Regulatory, Risk, and Assurance Aspects
• Project management certifications (SAFe 2.0, SPC or Agile PM) are an advantage

What additional skills will be good to have?

• HSBC Change Framework, Group Tools such as Clarity / Jira / Confluence / GPDM
• Relevant industry certification preferred PMP/P3O/MSP/MOP
• Digital Transformation
• Certification in Agile.
• PMP certification or training
• Design Thinking

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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