HSBC Group

Business: WCL Services

Open positions: 1

Role Title: Associate Director, Business Analyst GSC’s

Global Career Band: 4

Location (Country / City ): Bangalore

Recruiter Name : Tanvi Mathur

The Opportunity:

• Wholesale Credit & Lending (WCL) adopted a Value Stream model as part of the Group-wide Digital Acceleration Programme.  Wholesale Credit Risk Management and Analytics Transformation (WCRM&A Transformation) and Wholesale Credit and Lending Services (WCL Services) teams are combined into a single Value Stream, incorporating both WCRM&A Transformation and WCL capabilities. 
• The WCL Value Stream is responsible for delivering high priority programmes to simplify, digitise at scale and automate the credit and lending journey, as well as supporting the creation of a new, globally consistent credit and lending organisation serving both GB and CMB business lines which collectively build towards our vision of becoming a leader in digitally enabled domestic and cross border lending across network, by improving customer experience generating competitive advantage through use of data and participation in emerging borrowing models.
• The Value Stream construct allows us to focus on a single set of aligned objectives, collaborate to deliver our target architecture while maintaining the effective delivery of credit and lending services.

Background on Shared Services

• Through implementation of a new e2e Collateral Management system and facility management system utilising Oracle, shared services as an enabler focuses on creating a globally consistent credit and lending platform serving both GB and CMB using new and innovative digital portals to improve internal workflow, decision making and portfolio monitoring and also enable the Bank to meet regulatory requirements.

What you’ll do:

Key Responsibilities

The Associate Director, Business Analyst will primarily be responsible for:

• Leading activity to identify, review and analyse business processes and systems to understand design implications across Business, IT and Operations primarily on Collateral Management system e2e solution
• Leading the design and reengineering of processes, where process is one of the many parts of the change, and provide detailed guidance on process design (considering risk, end-to-end and cost)
• Overall support to impact assessment for change requests on design, scope, time, budget or effort on programme plan and provide accurate estimates for handling new requirements, design changes and scope
• Managing implementation of solutions
• Development of control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources and employee engagement aspirations are met, implementing mitigating actions as appropriate
• Management of external service providers
• Work with markets/regions to understand regulatory, customer and competitive landscape

Customers / Stakeholders

Primary customers are:

• Business lines – GBM & CMB
• Functional Teams – e.g. Risk, Group Finance, Technology, Compliance
• Operational support teams
• Group & Regional teams
• Other Risk sub-functions – global and regional

The Associate Director, Business Analyst will lead, contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status. They will communicate with clarity, impact and passion to inspire audiences and create a shared understanding and commitment.

Other stakeholders on projects will include (as demanded by specific project need):

• Other IT delivery functions
• Other Transformation functions
• Regulatory authorities
• Other service delivery functions
• Data service providers
• Software, data and service vendors

Leadership & Teamwork

• Trusted by colleagues and costumers to make balanced, fair decisions
• Proven ability to motivate people to go above & beyond
• Able to adapt behavior in response to feedback
• Contribute to an environment of continuous performance improvement. Building an inclusive culture where diversity of thought and different perspectives are equally valued
• This role may occasionally lead other analysts on projects or programmes

Major Challenges

• To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group. Drive embedding of new ways of working.
• Working across multiple markets and business/functions with multiple delivery and business partner teams
• Defining the approach and dealing with complex requirements and unique projects – often one off initiatives.
• Management and control of projects to meet exacting timescales.
• Achieve sustainable saves and measurable improvements across the programme as set out in the business case
• The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.

What you will need to succeed in the role:

Experience

• Possess excellent Business Analyst skills
• Strong analytical background with a high degree of attention to detail
• Background working in cross-functional teams to drive requirements capture
• Experience in business and process analysis, change initiatives & re-engineering
• Experience in planning and deploying both business and IT initiatives
• Agile expertise - takes ownership of building agile capabilities in teams ensuring the right process are in place for agile requirement capture
• Leading and empowering cross-functional teams

Capabilities

• Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
• Challenge business intent in a constructive manner to accurately define requirements and design detailed business solution and structures
• Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues
• Strong organizational, time management and planning skills in order to cope with multiple large-scale responsibilities
• Ability to build strong relationships across Business, IT and Operations
• Flexible and able to adapt in a fast-paced, changing environment
• Confident and open to challenging existing protocols and processes.

Qualifications and Accreditations

• Educated to Masters standard
• Evidence of self-development across a number of disciplines
• Proven track record of performance within HSBC (applicable to internal staffs only)
• Industry recognized technical certifications i.e. Change Management, Master Black Belt – Six Sigma

Link to Candidate User Guide:

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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