HSBC Group

Business: CTO Infrastructure

Open Positions: 1

Recruiter Name: Lampson P Liang

Location: GZ

Why join us?

Customer Date Insights (CDI) Senior Engineer is responsible for ensuring GCIO, CTO ExCo, Stakeholders, Product Owners, Customer Success PODs have the required data and data insights available to be able to make effective decisions and determinations on HSBC Technology effectiveness and satisfaction. This position requires a combination of technical, strategic, and customer-focused skills to ensure the bank's technology products meet the needs of its customers, stakeholders, and the bank's business goals within CTO.

The Opportunity:

Reporting to the CDI POD Lead in CTO Ops Res & Enablement, the role will work to ensure world class technology data insight solutions enable business success by defining strategy, developing Services in a repeatable, consistent and complaint way to meet the POD objectives.

What you’ll do:

• Provide Engineering Leadership across the end-to-end delivery and run lifecycle, managing virtual teams to utilise their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand.
• Deliver the above while complying with HSBC goverance & control frameworks.
• End-to-end accountability for a at least one application in Customer Data Insights service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey.
• Lead engineers, architects and business stakeholders, to understand and drive the product or service's direction delivering innovation and customer delight. Inline with the CDI Tooling EcoSystem.
• Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data.
• Create technical test plans and records, including unit, integration &functional tests, within automated test environments to ensure code quality.
• Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change.
• Provide support in identification and resolution of all incidents associated with the IT service.
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
• Responsible for automating the continuous integration/continuous delivery pipeline.
• Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable.

• Strong technical knowledge of a range of programming languages including Python and/or Java Skills, Visualisation Tools (e.g. Looker, Splunk). We don’t expect you to be an expert in all of these but can demonstrate some foundational skills and willingness to learn.
• Expert in Programme and Data governance including Data Visa, cloud hosting and IT Service Acceptance.
• Platform experience in environments like Kubernetes or GCP.
• Excellent leadership skills, with the ability to motivate and inspire teams to achieve their goals.
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders.
• Ability to analyze complex technical and business problems and develop effective solutions.
• Ability to work in an unstructured and changing environment.
• Ability to continually question and reduce costs.
• Leading and directing executive and non-executive work groups and effecting change through people.
• Managing operational functions, directing process re-engineering and efficiency exercises.
• Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe.
• Proven track record of developing and launching successful technology products and services.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Knowledge of Agile methodologies and project management frameworks.
• Familiarity with emerging technologies and industry trends.

What additional skills will be good to have?

• English communication skills.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6&searchTerm=IJP

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***