HSBC Group

Business: CTO Infrastructure

Open Positions: 1

Recruiter Name: Lampson P LIANG

Location: SH

Why join us?

 The Associate Director, Software Engineering Specialist will work closely with CTO enablement Infrastructure department, OceanBase team in Shanghai, to ensure that CTO solutions are aligned with the bank's overall strategy, and that the market’s CTO needs are met. This will require an understanding and close interaction with regulators along with business stakeholders in the market. The CTO enablement Infrastructure department supports China IT open platform infrastructure in three local datacenters, providing end to end support not only on strong capability but also resilience to fulfill China business growth.

The Opportunity:

 The Associate Director, Software Engineering Specialist will be responsible for the effective running of CTO IT solutions in China. It is a member of RTB (Run The Bank) team following the Site Reliability Engineering (SRE) model and aiming to provide support for OceanBase products. OceanBase team members should target to setup OceanBase servers, post configuration, product upgrade/patching, performance tuning, perform troubleshooting activities and develop script for OceanBase maintenance. Additionally, in case of any emergency, the senior technical analyst shall help perform Incident resolution, problem determination and root cause analysis in accordance with Service Level Agreements.
This role will report functionally to the Head of OceanBase in RTB team, and will work to ensure world class technology solutions that enable business success in our China entities. This will include ensuring direct and consumed services meet business and regulatory needs. 

The person in this role will be commercially astute, an excellent communicator and able to partner strongly with executive level IT and business stakeholders (network team, infra team, users, etc.) and regulators. They will work with business leaders to define technology strategies, create new solutions and drive a culture of continuous improvement. They will also be partnering with other COO and IT counterparts, at various executive levels of the organization including regional and in-country leadership (CEO, COO, CIO).

What you’ll do:

• Release and maintain standards and documents of OceanBase products within the group
• Responsible for the integration of OceanBase with the group's mandatory product ecosystem
• Responsible for the formulation of OceanBase life cycle and patch release plan
• Ensure the smooth and efficient operation of the production system database, and ensure the elasticity and recoverability of the OceanBase database
• Develop regular database emergency disaster recovery drill plans for application systems
•  Help service owner to optimize database and performance
• According to the group cyber requirements, specify the database patch update plan.Evaluate and repair database vulnerabilities in a timely manner
• Help service owners achieve regulatory compliance requirements for databases
• Participate in broader discussions about future state software architecture.
• Create and maintain monitoring solutions to be used in production database monitoring, capacity management, and incident detection and response.
• Ensure Operational and compliance activities are undertaken, and remediation actions planned for services.
•  Investigate, triage, and troubleshoot production problems and use data to articulate impact with relentless attention to technical details and remediation for avoidance.
•  Develop and maintain tools used in investigating production problems.
• Ensure that support documentation (runbooks and knowledge bases) are produced, maintained and improved to scale knowledge and embed best practices into the team.
• Work closely with teams, product owners, agile coaches and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community.
• Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency.
•  Perform production support and maintain of components which Team owns. With Technical expertise maintain , control and keep up to date with Technology and platform.
• Assist in the coordination of compliance assurance reviews covering regulatory reporting responsibilities for Regulatory Compliance
• Manage the implementation of database risk management enhancements to meet HSBC's regulatory and risk compliance requirements

• Education
  Bachelor's degree or above in Computer Science, Information Technology, or a related field.
  
  
• Work Experience
  Over 10 years of database management experience, including at least 3 years focused on the operations and management of OceanBase databases.
  Proficiency in the architecture principles, operations, performance optimization, and troubleshooting of OceanBase databases.
  •Familiarity with Linux/Unix operating systems and the ability to troubleshoot system-level issues.
  
  
• Technical Skills
  In-depth knowledge of database security strategies, including user access management, data encryption, and access control.
   Familiarity with regulatory requirements in the financial industry to ensure compliance in database operations.
  Strong understanding of financial industry business processes and core banking system requirements.
   Awareness of fintech industry trends and their impact on database technology.
  
  
• Personal Qualities
  Strong team collaboration, communication, and problem-solving skills with the ability to respond quickly in high-pressure environments.
  Possessing relevant OceanBase certification.
  Experience with other mainstream databases (such as MySQL, Oracle, PostgreSQL, MongoDB).
  Familiarity with other domestic databases (such as TiDB, PolarDB, TDSQL).
  Experience in automation operations, with proficiency in tools such as Ansible, Jenkins, and Prometheus to improve work efficiency.
  Experience in database management for core systems in the financial technology industry.
  Familiarity with containerization and cloud-native technologies in the context of database applications.
  Experience in team management or project management.

What additional skills will be good to have?

• Possessing relevant OceanBase certification.
  
• Experience with other mainstream databases (such as MySQL, Oracle, PostgreSQL, MongoDB).
  
• Familiarity with other domestic databases (such as TiDB, PolarDB, TDSQL).
  
• Experience in automation operations, with proficiency in tools such as Ansible, Jenkins, and Prometheus to improve work efficiency.
  
• Experience in database management for core systems in the financial technology industry.
  
• Familiarity with containerization and cloud-native technologies in the context of database applications.
  
• Experience in team management or project management.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6&searchTerm=IJP

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***