HSBC Group

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department: - CTOi – Engineering & Infrastructure Platforms

The Technical Delivery Lead role is responsible for delivery of engineering solutions with rich experience in technical design and development. Expected to have hands-on experience and enable the team to design, develop and deliver the products and services. Continually help the team to improve technically, manage the flow of the backlogs, prioritize the requirements and ensure the delivery of stories by guiding and coaching the development teams.

In this role, you will:

·        Responsible and Accountable for Service Now Discovery and Configuration Management Database with deep understanding about CMDB application performance, installations, upgrades, discovery, Service Graph Connectors, Data reconciliation issues and IRE (Identification and Reconciliation Engine).

·        Maintain and update the ServiceNow CMDB, ensuring data accuracy and completeness with robust integrations with other source systems using MID Servers.

·        Responsible to lead the engineering team, collaborate with Stakeholders and prioritize the stories.

·        Should possess excellent knowledge in migration of CMDB to Service Now from any other tool such as UCMDB, Tanium, Helix CMDB, AWS Config, etc. Migration using ETL process is a plus.

·        Should be able to take responsibility for agent deployment, agent troubleshooting, Automation of agent deployment, maintain Agent hygiene, fixing agent related issues.

·        Should be well versed with transform maps, data sources, import sets, transform map script. Experience in building custom patterns, probes, and sensors and experience on Service Mapping implementation would be plus.

·        Ensure the level of automation is continuously improved that reduces the need for human intervention in the design, development and operational lifecycles.

·        Work with the Vendor, Product Owner, Solution & Platform Architects to identify changes required, create & agree necessary stories.

·        Understand Risk & Controls framework and take accountability for the compliance of the services and products that the team owns against regulatory requirements and controls objectives.

·        Should be able to work in global team environments with time adjustments to other time zones. Should be able to work in 24*7 support model when business demands. 

To be successful in this role, you should meet the following requirements:

·        Overall 10 years of experience with 4 years of strong experience in ServiceNow or UCMDB Configuration Management Database.

·        Strong knowledge of Asset inventory discovery tools such as UD & UCMDB, Tanium, Service Now Discovery and CMDB.

·        Excellent knowledge on Architecture and Design of Service Now Discovery, CMDB, Service Mappings and well versed with ETL process.

·        Advanced Proficiency with SQL, PL/SQL, Python, APIs is essential.

·        Strong knowledge on ITIL, ITSM and Configuration Management.

·        Strong DevOps background

·        Knowledge of Jira or Confluence is must.

Candidate User Guide - https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=6bd437061be61c10e9b1553a2d4bcb07

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India