HSBC Group

Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

·People responsibility: N

·Report to: SVP Wholesale Operations

·Major Function

Process the daily operation in account opening, account servicing, account closing activities for Commercial Banking and Global Banking and Market customers. Account opening is undertaken for transaction, savings, Term/Time Deposit. Account Servicing, which includes account closing, is undertaken for transaction and savings, audit confirmation report issuing for wholesale clients. HSBCnet profile creation and setup. HUB Board rate maintenance checker.

To maintain HSBC internal and external standard, including timely implementation of internal & external audit points together with any issues raised by external regulators & Group Compliance Policy, to be aware of the Operational Risk (People, Process, System and external Event), and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring.

·Summary of Main Tasks and Responsibilities
-     To process & approve all account opening & Servicing , scope includes Current, Checking, demand deposit, Term/Time deposit, wholesale account documentation in accordance to DIB, SOP, BIM, FIM, MOF, Operational Policy, FX regulations prompt and accurately.

-      To provide consultation to RM.

-      Perform productive and value added services
- Effectively coordinate with LOBs
- Initiate best idea to improve the work flow of daily jobs

-      To approve HUB maintenance task such as add/change/delete.

-      To analyses and defines problems effectively and system errors are highlighted and resolved.

-      To lead the team to produce quality results one time.

-      To review DCFC are properly followed and updated.

-      To monitor and manage staff’s productivity and seeks ways to continuously improve service, productivity and quality of work.

-      To promote awareness, understanding and practice of quality.

-      To make effective and flexible use of available resources and report customer complaints to WCAS Manager.

-      To conduct training to junior staffs, vendors when required.

·    With working experiences in banking operation.

·    Familiar with HUB, and GWIS system.

·    Independent, proactive and positive working attitude.

·    Good interpersonal skills with mature, pleasant personality.

·    Detail oriented.

·    With a high-level customer service.