Job Advert Details
Some Careers Grow Faster Than Others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking a high calibre professional to join our team as an Business Development Associate Manager
Role Purpose
To plan, develop and implement the sales and service initiatives to drive service quality and enhance service culture within the Retail Store environment. To ensure that the principles of Service & Sales Floor Management are firmly embedded and practiced within the Retail Store.
Principal Accountabilities
Impact on the Business
- Manage and develop team of Personal bankers to achieve acquisition targets across branch products.
- Lead the retail branch to Deposit mobilization targets and ensure Assets acquisition help in profitability of the branch.
- Strategize and implement acquisition programs for Personal bankers .
- Ensure Target distribution and lead management for the PB team.
- Conduct regular sales meeting and participate on sales strategy meeting with Branch manager and Area manager
Customers / Stakeholders
- Enhance customer satisfaction and feedback through high standards of customer service
- Managing the service & sales floor and monitoring the front office performance
- Ensure the Individual Review is correctly offered to customers where appropriate
Leadership & Teamwork
- Provision of service & sales related guidance to all customer facing staff and support to the Retail Store Manager on improvements to Service standards
- Provision of coaching and guidance to front office team within the Retail Store
- Assist the Retail Store Manager in the execution of the Retail Store Strategy, in particular through Staff Engagement initiatives and Personal Career Development
- Responsible for the internal PFS front office team accreditation and ensuring compliance to regulatory requirements on staff skills competency
- Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy; Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes
Information
Knowledge / Experience
- University (BA) or (BS) with 7 years experiences and above in banking industry
- Experience of managing Sales team of more than 6-10 + FTE in retail segment in banking or FMCG.
- Proven ability in sales team leadership, people and resource management
- In depth understanding of products and operational procedures
- Knowledge and understanding of relevant risk / compliance / audit standards
- Banking knowledge about PFS products would be added advantage
- Abilty to strategise and plan for Team. Abilty to forecase and manage sales resources for achieving business objectives.
- Excellent interpersonal and communication skills
- Effective sales leadership skills including coaching and sales activity management on a team / one to one basis.
- Planning and organising skills
- Analytical skills
- Problem solving skills
- Complaint handling skills
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited
Nom du recruteur
Chi Huynh
Courriel de recruteur
chi.lan.huynh@hsbc.com.vn