HSBC Group

(Grade: GCB5)

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Ensure delivery of a consistently excellent customer experience and encourage customer migration to alternative channels.

• Operate with the highest standards that meet and exceed all regulatory requirements and ensure that front line act as first line of defence by having right conversations with customers.

• Deliver fair outcomes for our customers and ensure both own and employee conduct maintains the orderly and transparent operation of financial markets.

• Be accountable for minimising risk and maximising operational efficiency.

• Achieve results by working with the whole branch team, local market and wider community.

• Ensure strict alignment to global standards.

• Play active role as part of wider area/regional leadership team.

• Deliver branch plan including leads/sales prospect management and overall customer experience.

• Manage a branch covering Retail and Wealth, managing employees.

Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes.

1. Acquire and Deepen Customer Relationships to Achieve Branch Plan

2. Lead, Develop and Manage the Team

3. Lead Branch Operations

4. Manage Customer Experience

5. Protect the Bank

To be successful in the role, you should meet the following requirements:

Knowledge / Experience

Proven ability in team leadership and management

Proven ability in Wealth and Retail distribution

Proven and progressive management experience.

Proven ability in relationship management in the Retail sector

Demonstrate behaviours consistent with HSBC Values

Proven adherence to controls and compliance with no significant breaches

Expertise in financial planning and related systems and processes

Skills

Strong marketing, sales, management planning, financial, leadership, project management and communication skills

and good knowledge and control of risk management.

Strong planning and organising skills.

Ability to use numerical data to effectively manage branch performance.

Excellent industry and sector knowledge.

Good knowledge of Wealth and Retail distribution techniques and models.

Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating

Coaching sales techniques, best practice and sales management on a team and one to one basis

Planning and organising skills

Analytical skills

Problem solving skills

Qualifications and Certificates (add local requirements)

Attain appropriate professional and regulatory qualifications as required by the local market

Attain any internal standards as required by market

Interested employees please ensure that you submit your application before Unposting Date (as below).

For employees with less than 12 months in the same role, please obtain and attach your current functional manager's (and entity manager’s if you are a Regulatory Approval/Filing Required Role) approval in the application. 

Please ensure to completely understand the 'Internal Job Application Guidance' below and adhere to it before you submit a job application.

https://hsbchrdirect.service-now.com/esc?id=kb_article&sys_id=69c810a51b659690ff35fe64164bcb83&spa=1

For details, please contact Rebecca Wang at 0532-80976105 Tie Line 16105 [Rebecca D X WANG rebeccadxwang@hsbc.com.cn]

You’ll achieve more at HSBC.



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Issued by HSBC Bank (China) Company Limited