HSBC Group

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support.  Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced individual to join this team in the role of Change Delivery Manager. The base location for this role can be London, Birmingham or Leicester operating a Hybrid working model.

In this role, you will:

•    Support the management of the change runway for GPS, ensure all relevant training, procedures and communication are completed before going live. 
•    Understand feedback from both customers and colleagues and owning changes to support continuous improvement 
•    Collaborate with the wider CMB team to understand priorities and technological enhancements, understand the impact on the GPS business area. 
•    Engaging with both the GPS Change and Innovation team to deliver all change outcomes and limit the overall impact of changes on service. 
•    Co-ordinate and manage projects; typically working on smaller projects/assignments.  

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).

To be successful in this role you should meet the following requirements:

•    Experience in driving change 
•    An understanding of UK CMB and the processes 
•    A desire for providing excellent customer experience 
•    Collaborative approach with both team, colleagues, stakeholders and other business segments 
•    Strong organisational, analytical, communication and teamwork skills

Continue to grow with our internal opportunities.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).