HSBC Group

Business: IWPB Technology
Open positions:1
Recruiter Name : Veronica Zhong
 

Why join us?

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

The Opportunity:

Provide Support for core banking systems in Global Private Banking and ensure appropriate level of service quality is maintained overall in Production. This also includes incident management, problem resolution, Change support during pre-production and production phases.
 

What you'll do: 

• Understand and apply standards, best practices to ensure compliance and consistently maintain quality in deliverables.
• Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality
• Review the processes consistently to implement improvement plans, and to support organization objectives for efficiency.
• Automate tasks to decrease the efforts spent on the regular support activities.
• Ensure high availability of services.
 

What you will need to succeed in the role:

• Ability to do root cause analysis and provide optimum solutions.
• Minimum 4-5 years of development / support experience on banking platforms.
• Mandatory technical skills - PL-SQL, UNIX, Shell scripting knowledge, high level middleware application server knowledge, interface development
• Good Analysis, problem solving abilities.
• Experience on banking functional domain – Any banking stream – Retail, Private, Commercial or markets etc.
• Excellent written and verbal communication and presentation skills.
• Avaloq certification would be an added advantage.
• Good understanding on Application Support processes - ITIL foundation would be added advantage. 
• Good understanding of service management practices, ITSA – NFRs would be plus.

What additional skills will be good to have?

• Know Avaloq core platform                                        
                                            
Link to Candidate User Guide: 
https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6&searchTerm=IJP

You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

* The information contained in this job description is a true and accurate reflection of the job as specified.