HSBC Group

A Career with HANGSENG-CN

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. 

Being rooted from Hong Kong for over 9 decades, Hang Seng's Wealth and Personal Banking (WPB) grows with our community and partners across mainland China and Hong Kong , providing world-class solutions to our retail customers in wealth, everyday banking and lending through seamless platforms and services.               

"Some careers open more doors than others. 
If you’re looking for a career that will unlock new opportunities, join us and experience the possibilities."            
            
We are currently seeking a high calibre professional to join our team as a Retail Collections Manager.

GCB 05

Job Duties: 

• Perform oversight and advisory role within collection team in day-to-day jobs.
• Able to come up with sensible collection strategy and adequate delinquent account handling approach, with comprehensive consideration of various cases’ situation and always aim for effective resolution in quick way.
• Provide prompt responses and recommendations on collection policies/procedures to adapt to the fast and changing market.
• Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs.
• Capability to produce and review collection MIS as required, and highlight to supervisor if any deterioration in portfolio quality/ booking trend, especially on flow rate/LIC/ECL/NPL monitoring etc.
• Closely engaged with appointed law firms and collection vendors to urge them in litigation or other collection proceedings.
• Self engagement in key delinquency or problem accounts’ follow-up and conduct collections activities according (i.e. collection calls, chasing law firms and litigation progress, timely adjustment on collection strategy as necessary etc).
• Capable to manage and monitor on Debt Collection Agency performance as an oversight role.
• Support in collection related projects and credit bureau management requirements.
• Handle and manage Third Party engagement (TPEM).

• University degree or above.
• At least 7-8 years’ work experience in Banking/Finance/Risk etc. as operational role, preferred with collection skills
• Good understanding of portfolio management technique including analytics 
• Self-driven with sharp sense on delinquency monitoring
• Strong communication and interpersonal skills
• Knowledge of PC application software such as MS Excel, Power Point etc
   
• You’ll achieve more when you join Hang Seng            
  https://mycareer.hsbc.com/hasetalentcommunity            
              
  Issued by Hang Seng Bank (China) Limited