Job description
Business : International Wealth & Premier Banking
Open roles : 1
Role title :Digital Product Manager
GCB : 5
Location : Bangalore/Pune
Recruiter : Kanupriya Mishra
The Opportunity:
We are currently seeking a high calibre professional to join our team as a Digital Product Manager – Personal & Premier Wealth Solutions – IWPB.
Principal responsibilities
- Be responsible for omni-channel digital journeys for retail Wealth products & services such as trading, hybrid wealth, digital onboarding, investment portfolio features across HSBC wealth markets.
- Create compelling and engaging digital experiences that leverage HSBC's global scale and distribution
- Collaborate with Business Product, Digital design, Architecture, Transformation and IT peers to align experiences across platforms, ensuring that features are executed in line with design principles, regulatory standards and customer experience objectives, but does not lose sight of profitability and productivity.
- Lead in a range of product development and deployment activities including defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch and post launch performance measurement and management
- Ensure all program/projects are adhered to banking practice, compliance and regulatory requirement
- Leverage usability testing, research and customer interviews to determine customer pain points and uncover feature opportunities, to help formulate digital product roadmap and make prioritization decisions
- Have a clear and strong understanding of customer needs, market trends, business value and digital technologies and defines a digital strategy that takes this into consideration
- Seek opportunities to standardize systems, remove or automate processes, drive out waste, duplication and paper, to deliver the best possible customer experience
Requirements
What you will need to succeed in this role?
- Solid digital product management experience
- Passionate about great digital experiences (especially in investments/New age digital products)
- Knowledge and experience in Retail Wealth business (preferred)
- Experience in a global or regional roles would be advantageous
- Customer obsessed - track record of putting the customer at the center of every decision
- A proven connector - ability to build relationships across matrixed organizations and influence outcomes, and deliver targets across diverse cultures
- Demonstrable experience with Agile methodologies (Kanban, Scrum) and tools (Jira, Confluence)
- Strong communication and problem-solving skills - ability to take stakeholders on the journey to execute the digital vision
- Ability to multi-task and work or lead engagements across HSBC geographies.
- Accountable - takes ownership of one's own decision and delivers upon commitments
- Energetic, positive, team player
- Proficient command of spoken and written English.
- Bachelor's degree or equivalent
Link to Candidate User Guide:
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued by HSBC Electronic Data Processing (India) Private LTD***
Nom du recruteur
Kanupriya Mishra
Courriel de recruteur
kanupriya.mishra@hsbc.co.in