Job Advert Details

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in Ireland, you’ll help evolve and grow our business.  ETFs are a strategic and growing product for HSBC globally.  The ETF Product Delivery team provide solutions to our operations teams, and clients, to support of ETF business.  
The Business Analyst (“BA”) role involves taking responsibility for elements of product delivery within the Product Delivery team with a focus on the Europe region and also working on APAC initiatives where required.   

In this role you will:

  • Evaluate and reconcile information from various sources, determining user needs and platform requirements. 
  • You will work with clients, vendors and internal stakeholders to determine requirements
  • Clearly define, document, review and obtain sign-off for requirements related to internal or client-requested changes, collaborating with IT , product, vendor and operations teams. 
  • Manage product backlogs, monitor project progress and track records using tools like JIRA, Teams and Confluence. 
  • Flexible in working on technical solutions and system configurations for delivery to the Business or clients, including supporting ‘GO LIVE’ activities. 
  • Prepare test scripts/ scenarios for documented requirements and manage UAT (User Acceptance Testing) and regression execution, working with vendors and clients as required during test phases
  • Prepare user guides and BCP updates as required
  • Support the deployment of the ETF platforms across the European and APAC markets performing gap analysis and defining system enhancements as needed. 
  • Identify risks, streamline end-to-end processes for the ETF service model and partner with senior stakeholders on opportunities aligned with the product roadmap to improve efficiency and the client experience.
  • Maintain and up-to-date action log and provide regular project status reports to working level committees and external stakeholders
  • Support the ETF Operations teams as required to resolve any technical issues impacting delivery against SLAs

You should apply if you have: 

  • At least 5+ years relevant business analyst experience in securities service industry.  
  • Self-starter with the ability to act on initiative and to drive work independently in a fast pace and deadline driven environment. Ability to work with minimal supervision but invoking escalation as appropriate.
  • Technical knowledge an advantage – API, Swift, SFTP etc 
  • Prior ETF experience is preferred; having an understanding of the ETF order lifecycle from trading to settlement and ETF service model within the broader Securities Services business would be advantageous.
  • Knowledge of fund accounting, transfer agency and custody processes an advantage
  • Previous experience working with clients, third party vendors and outsource providers will be very advantageous
  • Strong communication skills; must be capable of producing clear, unambiguous status reports, writing detailed reports, minutes and actions, making presentations to internal and external audiences,
  • Previous experience working on multiple projects in parallel and ability to prioritize accordingly with the ability to plan and organize your workload to meet deadlines, taking into account relative priorities
  • A proven track record in the successful delivery of fast-paced change initiatives is essential for any successful candidate
  • The team is global, so flexibility in working hours is required to facilitate collaboration with team based in APAC

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

  • We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University 
  • You can work your way and will have a say in when, where and how you and your team flexibly work together
  • We’ll give you a huge range of resources that support your mental, physical and social well-being, including Employee Assistance Program
  • You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices 
  • You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests. 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
 
If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers   


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