Some careers shine brighter than others.
- Provide leadership and accountability across a globally dispersed population of Digital engineers embedded in a variety of agile teams.
- Establish and develop strong technical leadership and relationships with architecture and platform functions to influence and agree approaches to tooling and other design principles.
- Ownership and accountability for the operational stability and resiliency of the DIG EXPERIENCE PLATFORM strategy and the standards that govern these principles.
- Working with the Value Stream and Sub Value Stream Leads, providing oversight in driving resiliency and Platform stability across the Engineering landscape i.e.; manage and drive Mode 2 adoption and usage, Change Control oversight, etc.
- Represent Dynamic Experience Platform across the broader WPB and Technology community in relation to Engineering controls, resiliency, and operational stability.
- Define, develop and practically implement state-of-the-art strategies to solving complex and ambiguous problems using modern set of technology platforms across multiple countries.
- Build a great engineering team that delivers excellent results to difficult problems across multiple functions and geographies.
- Improve technology stability and resiliency i.e., leading adoption and new ways of working whilst managing the risk of service outages.
- Manage an effective relationship with partners and third-party vendor to ensure successful uptime and efficient cost management.
- Creates and manages strong and trusted working relationship inside and outside of WPB through strong relationships within the broader HSBC group.
- Dynamic Experience Platform representation in relevant technology and business executive forums that are focused on platform stability.
- Lead the roll out of new ways of operating and the skills development across the Engineering capability within Enabler Platforms.
- Optimise resources globally to create an integrated team leveraging the capabilities of staff in both central and regional teams.
- Manage the efforts of global teams including all aspects of data processing design, development, acquisition, testing, conversion and production support.
- Institute global platforms, promote technology sharing and leverage operating environments to achieve greater cost efficiency.
- Provide senior management with overall comfort level and technological positioning of the company relative to the mission and industry.
- Lead and develop an effective global team through communication, performance management, development plans and reward/recognition practices.
- Cultivate an environment that supports diversity and reflects the HSBC brand.
- Able to manage multiple applications to tight budget and time frames.
- Ensure technology goals are identified, communicated, documented, agreed and delivered in the most cost-effective manner possible through to the completion of the successful pilot deployment.
- Identifying key risks, issues and interdependencies and provide appropriate mitigation strategies.
- Supporting audit / independent programmed assessments as required
To be successful in this role, you should meet the following requirements:
- Proven track record of success in senior technology leadership roles within complex financial services companies and involvement in complex technology transformations.
- Deep technical expertise in software development (full stack), architecture, and infrastructure, with hands-on experience in building scalable, high-performance systems.
- Experience in and working understanding of hosting platforms for online and browser applications (SHP, Banking 2.0, DP, DxP, GSP).
- Accountable experience for service performance of end-to-end services delivered (e.g., service SLA, MTTR, etc.)
- A combination of technical expertise, influencing, strategic thinking, and business acumen.
- Large scale and complex enterprise planning capabilities
- Experience of agile at scale methods, using Scaled Agile and DevSecOps tools and processes
- Demonstrable success in understanding and delivering towards customer needs in large, complex organizations.
- Ability to lead and influence across a broad range of the Technology organizations.
- Managing operational functions, directing process re-engineering and efficiency exercises.
- Strong ability to balance risks vs. rewards and maximizing the cost effectiveness and profitability for the business.
- Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe).
- Ability to lead and influence global teams.
- Strong understanding of operational effectiveness and strong numbers driven.Leading and directing executive and non-executive work groups and effecting change through people.
Candidate User Guide - https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=6bd437061be61c10e9b1553a2d4bcb07