HSBC Group

For any UK based employees wanting to apply for this role, please do not apply via this page.  Instead, please use the following link which will take you to our new Explore jobs / Eightfold Career Hub.
hsbc.eightfold.ai/careerhub/explore/jobs
Any non-UK residents, please continue with your application on this page. For any UK based employees wanting to apply for this role, please do not apply via this page.  Instead, please use the following link which will take you to our new Explore jobs / Eightfold Career Hub.
hsbc.eightfold.ai/careerhub/explore/jobs
Any non-UK residents, please continue with your application on this page. 
 

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.   

We are currently seeking an experienced professional to join our team in the role of Europe Propositions Lead. The base location for this role can be London or Edinburgh.

The role of the Global Payments Solutions (GPS) Europe Propositions Lead is to leads and supports the overall client experience and propositions strategy including strategic change and transformation for GPS Client Service. This includes planning and needs gathering, industry benchmarking, working with Product, Operations and Technology to deliver solutions to improve client experience for our broad range of clients.

In this role you will:

·         Support global/regional client advisory/counsel to ensure new/existing products meet client’s requirements, feeds into Product for prioritization of enhancements.

·         Investigate key client feedback and work with Product, Operations and Wholesale to review, reimagine and improve customer journeys for key clients and focused growth products to enable frictionless servicing and enhanced client experience.

·         Work with the team to define and drive the client segmentation strategy, build propositions and consistency within Operations and Coverage on our client tiers.

·         Engage clients to future proof the client service proposition, experimenting and adopting new technologies to improve efficiencies and client experience. 

·         Work with internal teams & clients to commercialise new or enhanced propositions for our clients, working seamlessly/end-to-end for clients and Client Service teams. The aim is to refine processes to ensure successful delivery and utilisation of both existing & new solutions. 

·         Collect and analyses feedback to ensure our services and propositions are working well for clients, formulate plans for improvement or enhancement.

To be successful in this role you should meet the following requirements:

·         Previous experience working with FIs/Corporates in a relationship/account management, client experience and/or transformation role.

·         Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels. Comfortable working with a diverse range of global/regional/local stakeholders from across the globe. Flexible to accommodate meetings at different time zones/working hours 2-3 times a week (flexible work arrangement).

·         Strong process orientation, able to draw up process maps and timelines with the ability to improve and create efficiency.

·         Strong communication skills, ability to create global/regional presentations to convey and convince clients and colleagues. Excellent PowerPoint skills required.

·         Comfortable with large and global/regional data sets and information, able to perform analysis to ensure data led decisions. Excellent excel skills required.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Telephone: +44 207 832 8500