Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
As one of the top 3 global wholesale banking organizations, Corporate & Institutional Banking delivers internationally focused solutions for corporate and institutional clients, leveraging our scale, talented people, unmatched international network & leading market capabilities across trade, payments, markets & corporate finance.
CIB includes Global Payments Solutions (GPS), Global Trade Solutions (GTS), Markets & Securities Services (MSS), Investment Banking, Global Coverage and key geographies in Europe and the Americas. The CIB & HBEU GCIO function comprises a global team of circa 16,000 staff worldwide and an annual operating budget of approximately $2bn. The CIO for CIB reports into the Group CIO who is responsible for circa 60,000 staff and an annual operating budget of approximately $7 billion.
The Vendor Performance Lead is the framework owner for vendor performance management across CIB. The role drives service excellence by applying consistent performance standards, strengthening vendor accountability through structured governance and review cadences, and maintaining close operational partnership with Vendor Managers and Ops Management. The individual will manage the Performance Management sub-team and own end-to-end delivery of the performance pillar.
What you’ll do
- Performance framework ownership — design, implement, and continuously improve the CIB vendor performance framework, aligned to Group standards.
- Scorecard execution — oversee scorecard development, population, and governance meeting support across the vendor portfolio.
- Governance meeting oversight — coordinate and chair vendor performance reviews; ensure actions are tracked, escalated, and closed.
- Remediation oversight — manage formal remediation plans for vendors in breach; convert service failures into measurable commercial recovery.
- Data aggregation & insight — drive cyclical aggregation of risk, spend, and performance data; move the function from manual data scrubbing to continuous, dynamic trend analysis.
- Operational alignment — act as the primary VMO interface with Ops Management on performance-related matters, TPS processes, and Mis.
- Team management — lead and develop a team of Vendor Performance Analysts and Managers, ensuring delivery quality and capability growth.
What you need to have to succeed in this role
- Exceptional stakeholder management — confident operating across Ops Management, Finance, Architecture, Risk, and CIO-level audiences.
- Strong analytical and data aggregation capability; able to move between detailed data and strategic narrative.
- Excellent written and verbal communication — capable of authoring CIO-level reporting and governance packs independently.
- Process improvement mindset — proactively identifies inefficiencies and drives standardisation.
- Resilient and structured under competing priorities, with the ability to manage delivery across a distributed, multi-geography team.
- Experience with FSA/FSW frameworks.
- Exposure to vendor consolidation programmes, contract renegotiation, or cost optimisation initiatives.
What we offer
The pay range for this role is 20 134 PLN – 29 000 PLN (monthly, gross).
Additional car allowance in the amount of 4786 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioral test (for external candidates only)
- Telephone screen (for external candidates only)
- Interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Nom du recruteur
Agata Zielińska
Courriel de recruteur
agata.zielinska@hsbc.com