Job Advert Details
Business: Markets & Securities Services Operations
Open position/s: 1
Role Title: Business Manager, People Enablement
Global Career Band: GCB 5
Location: Quezon City, Philippines
Recruiter Name: Angelica Mendiola
Overview of the Role
The Business Manager – People Enablement supports the Global Head of People Enablement in delivering strategic people initiatives across MSS Operations. The role focuses on implementing the MSS Operations People priorities, managing key programs such as talent management, Diversity, Equity and Inclusion (DEI) and driving the INSPIRED people program. The role holder will provide actionable insights through people analytics, ensure alignment with business goals and foster a high-performing, inclusive and engaged workforce.
Key focus areas include:
- Delivering actionable insights through robust People MI and analytics, enabling informed decision-making and strategic planning.
- MSS Operations Scorecard - with a strong emphasis on people data, diversity data and the INSPIRED people program
- Defining and driving the medium to long-term people strategy for MSS Operations to ensure alignment with business goals and future workforce needs.
- Managing critical people initiatives – including talent management, training and development, career progression, future workforce planning and people risk oversight.
- Fostering communication & collaboration across MSS Ops & global HR, ensuring clarity, alignment & engagement.
What you’ll do
People Analytics & Reporting
- Deliver the MSS Operations Scorecard on people data, ensuring timely & accurate reporting.
- Provide actionable insights on diversity, equity & inclusion metrics, identifying trends and areas of opportunities.
- Analyse diverse datasets from surveys (e.g. Snapshot, Pay and Reward, Future of Work) to identify gaps and opportunities for enhancing people strategies.
- Develop meaningful MI around the learning offering under the People Enablement offering – that enables exco and snr. Leaders to know where learning attention is required.
Strategic People Enablement
- Contribute to the vision and execution of MSS Operations’ people strategy and the future of work by providing analysis, insights and innovative solutions.
- Support People Enablement Head to drive, govern, and track the execution of the key MSSO People priorities, working collaboratively with stakeholders to align with group-wide and business-specific goals.
INSPIRED People Programme
- Support the INSPIRED people programme, driving initiatives that align with MSS Operations focus areas: innovation, inclusion. Engagement, and leadership development.
- Support the partnership with regional and global teams to deliver initiatives under the INSPIRED pillars, ensuring measurable impact and engagement across the group.
- Support the development of communication strategies to raise awareness of the program and its contributions to MSS Operations culture and priorities.
Project Management & Execution
- Lead and support people-focused projects, ensuring timely delivery of outcomes aligned with MSSO goals.
- Support & coordinate key people initiatives, including promotion processes, talent reviews, and engagement activities, ensuring a seamless and transparent execution.
Engagement & Communication
- Support the coordination & delivery of people engagement activities working together with Strategic Engagement
- Collaborate with regional and global teams to align on priorities, avoid duplication, and foster a cohesive people agenda across MSS Operations.
Operational Excellence
- Manage evolving tasks with minimal supervision, demonstrating resilience and agility in the face of ambiguity.
- Provide input and guidance on people-related risks, ensuring informed and balanced decision-making.
Information
What you need:
Analytical Expertise
- Demonstrates strong data-driven decision-making, leveraging evidence to support recommendations.
- Critically evaluates data for trends and opportunities, delivering clear and actionable insights.
Execution & Delivery
- Drives outcomes by prioritizing, coordinating, and executing complex tasks and projects.
- Adapts to changing priorities and delivers results under pressure.
Strategic Thinking
- Envisions and contributes to future-focused strategies, considering both internal and external factors.
- Challenges conventional approaches, driving innovative solutions that enhance performance and efficiency.
Leadership and Collaboration
- Inspires and motivates stakeholders by communicating with clarity and impact.
- Builds and sustains collaborative relationship across functions, locations and business areas.
Diversity & Inclusion
- Champions an inclusive culture that values diversity, equity and inclusion (DEI) and fosters collaboration.
- Makes conscious decisions around diversity within the team and values inclusion
What you will need to succeed in the role
Strong data analytics, data storytelling, PowerPoint development. Strong business and commercial acumen, understanding the influence of centralized functions on organisation success.
- Demonstrated problem-solving capabilities, particularly in ambiguous or high-pressure scenarios.
- Expertise in project management, including planning, execution, and delivery of large-scale initiatives.
- Practical experience with business transformation and aligning people strategies with organizational goals.
- Proficiency in data analysis, including sourcing, challenging, and presenting data effectively to senior leadership.
- Advanced communication and presentation skills, capable of translating complex issues into concise, actionable insights.
- Proven delivery within people enablement, business management, or COO/HR functions at regional or global levels.
- Experience in designing and implementing strategic people-focused initiatives, particularly in engagement, culture and DEI
- Track record of delivering both BAU and strategic outcomes within high-performing, fast-paced environment.
- Strong interpersonal skills, with a history of influencing and engaging senior leaders.
- Deep understanding of HSBC structure, processes, and objectives, or equivalent organizational experience.
- Ability to navigate complex organizational challenges and deliver results with minimal supervision.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC HDPP***
* The information contained in this job description is a true and accurate reflection of the job as specified.
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have a minimum performance rating of Good in the last year end appraisal
- All applicants should have served at least 18 months in their current functional role and department
- Applicant should inform respective Line Manager prior to submitting an application
- Application form should be submitted on CareerLink along with their current CV
- All the completed applications should be submitted on CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual. "
Nom du recruteur
Angelica Mendiola
Courriel de recruteur
angelica.mendiola@hsbc.com.ph