Job Advert Details
Business: GC HK SETTLEMENTS-MNL
Open positions: 1
Role Title: Assistant Manager
Global Career Band: 7
Location: Quezon City, Philippines
Recruiter Name: Ched Mulit
Why join us?
- Acquire a broad understanding of all the settlement processes and market specifications for various markets assigned and to allocate work on a daily basis to Processing Executives. Overseeing the processes and to handle escalations and process related query resolutions.
- Plan capacity daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team.
- Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements.
- Understand MI requirements enough to be able to produce, analyse and interpret MI. Provide leadership to team assigned, consistent with Group and Company policies and standards.
- Lead a cohesive team, working in a supportive team environment driven by people centric values. Motivate and to ensure effective development of individuals to meet business targets.
- Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework"
The Opportunity:
- Perform daily repair and management of outstanding instructions for Global Custody Clients under the HK entity across 30+ markets.
- Handle enquiries related to client trade instructions and will serve as first point of contact escalation from internal and external stakeholders across HSBC network.
- Generate and prepare reports on a adhoc basis regarding trade MI as and when this is needed by stakeholders.
- Provide operational support to meet audit requirement from both internal and external HSBC auditors/line control personal.
What you’ll do:
- Ensure timely processing and verification of instructions and adherence to controls in place to prevent processing risk. Able to handle high volume and high value transactions accurately and under time pressure.
- Provide operational support as driven by the business in shifts that include coverage for MENA markets (Sunday to Thursday, mid shift), US markets (night shift) and Asian markets (early Asiapac shift)
- Timely escalation of operational risks foreseen during processing of tasks, as and when exceptions are detected which can lead to client impact.
- Actively participate and suggest improvements which can improve the process mechanics.
- Builds trusting relationships with internal and external clients/stakeholders.
Information
What you will need to succeed in the role:
- Bachelor degree holder in business, finance or related discipline
- Knowledge in MS Excel and Macro is a plus
- Able to prioritize tasks and manage time well and with excellent attention to detail.
- Excellent communication skills in written and spoken English
- Strong interpersonal, analytical and problem solving skills
- Client facing and negotiation skills in dealing with internal and external stakeholders
- Able to maintain good working relationship with clients.
- Broader experience in financial products’ processing, settlements and general operations knowledge will be an added advantage.
- CISI/FINMA or SEC exchange certifications are a plus.
- Knowledge of SWIFT.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nom du recruteur
Ched Mulit
Courriel de recruteur
mercedita.x.mulit@hsbc.com.ph