Job Advert Details
Business: MSS Ops – DataOps Instrument
Open Positions:1
Role Title: Assistant Vice President
Global Career Band: 5
Location: Philippines, Quezon City
Recruiter Name: Ched Mulit
Why join us?
MSS Data Ops Instrument is a shared service organization created in 2010 with in HTSO which provides Reference data information across entities within HSBC Group.
The process is in Bangalore, Colombo and Mexico. We cater services to 2 main businesses namely Global Markets and Securities Services. Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.
The Opportunity:
The responsibility of this role would be to own and manage enterprise reference data Creation, Amendment, Calendar and Ratings data for various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business etc.). The responsibilities also include the management of Instrument Reference data which includes creation, amendments, queries, ratings and calendar data via third party vendors, as well as update internal data tasks to support both external and internal data on HSBC systems for the above-mentioned products. The team in Bangalore, Colombo and Mexico will own the tasks mentioned above and will be responsible for the creation, amendment and maintenance of products and rates. Information is sourced from external 3rd party applications and databases such as Bloomberg and Reuters and these are in turn updated in the necessary product applications. The staff will be involved in maintaining the Instrument Reference data & responsible to support the existing BAU process.
What you’ll do:
- Effectively drive and manage change to achieve business goals (e.g. process improvements/changes in procedures)
- Plan & promote Band Progression to meet Business requirements and Staff expectations across the domain
- Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
- Explore feasibility to switch to proactive creation and maintenance of instrument static
- Lead and manage the trusted source adoption and cost targets for the domain effectively working closely with cross functional teams and the Ops managers to ensure delivery
- Coach and mentor the staff to enhance their morale and to be at their best
- Establish a culture of partnership with stakeholders and maintain effective relationship via regular interactions (face-face, teleconference, video conferencing). \
- Ensure teams are briefed and made aware of any organizational goals and get all department staff aligned to the common goal
- Create an environment where skills and knowledge is openly shared to achieve department and business goals
- Design and support a plan/roadmap to drive automation solutions for the processes which poses high risk to the process or the bank
Customer
- Implement effective customer feedback mechanisms and monitoring ‘Service & Quality’ of the section to ensure high Customer Service Standards.
- Drive rigorous and customer centric quality initiatives to increase Quality awareness in the team.
- Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
- Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence. Establish and maintain effective relationship with customer business areas and identify areas of service improvements
- Drive consumer engagement and governance calls
Operations Management (Reference Data)
- To ensure that the validity and accuracy of each data records on Back-office systems are verified
- Effective vendor management & all vendor issues on the data are resolved on a timely basis
- Record all self-identified risks on Helios and monitor the actions
Generic Management
- Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
- Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.
- Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition)
- To even the impact of erratic workflows through effective capacity planning, leave management and process prioritization.
- To have a tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms.
- Work is organized and processed/completed within agreed timescales. On-going monitoring and review of workflow and priorities are in accordance with procedures.
- Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s.
- Procedural changes/new initiatives are reviewed, fully communicated to and implemented by the teams under control.
- Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
People
- Conduct quarterly exchange sessions across sites
- Lead mentoring and coaching
- Engage with central Learning and Development team with customized training sessions for teams
Audit & Control
The GSC environment Centers on the delivery of a highly professional Customer focused service with a continuous drive for improvement in terms of both service and cost effectiveness. The challenge of the business is to work under different parameters including multiple time zones, 24-hour flexi-shift, different systems, practices and processes and a uniqueness of work culture/environment inherited from the migrating countries. The nature of the services provided and the extent of the delivery of products for the various donor Group companies (direct to Customers in many cases) is such that processing delays or errors will almost inevitably result in serious losses to the Group or poor customer service. The maintenance of a high level of internal control is essential to minimize these risks and maximize process security.
- To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. By addressing any areas of concern in conjunction with line management and/or the appropriate department.
- This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
- To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business must comply.
- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
Internal Controls
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- The need to implement the Group Compliance Policy, as applicable to their role.
- The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
Information
What you will need to succeed in the role:
- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position, at least 3-5 years’ experience in management position with exposure to appraisals, counselling, team building and staff development.
- Should have prior experience of supporting Instrument Reference related products & services for major financial hubs i.e. APAC, HBEU & HBUS
- Flexible to work in varied shifts
- Reference data knowledge of a minimum of 2 Investment products
- Excellent knowledge of basis vendor systems i.e. Reuters, Bloomberg, ICE etc.
What additional skills will be good to have?
- Proven experience of managing people and operational processes
- A positive self-starter with excellent verbal and written communication skills.
- A good understanding of group policies and procedures and the ability to effectively communicate and implement them.
- Excellent teamwork and leadership skills with a proven ability to motivate staff in an ever-changing environment.
- Experience of establishing and maintaining relationships with colleagues to achieve shared goals.
- Evidence of having taken difficult decisions in a complex operational environment including HR related issues.
- Evidence of excellent prioritizing, planning and organizing skills.
- Analytical skills, with ability to recognize areas of risk or opportunities for improvement.
- Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
- Exposure to projects and an understanding of process mapping and process re-engineering.
- Evidence in reducing cost and increasing productivity.
- Excellent communication skills – Written & Verbal
- Excellent interpersonal skills
- Attention to details & high level of accuracy
- Exposure to similar roles
- Good coordination & time management skills
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nom du recruteur
Ched Mulit
Courriel de recruteur
mercedita.x.mulit@hsbc.com.ph