Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
The role of IT Cost & Contracts Manager is a key in managing Cost Management processes across multiple IT business areas ensuring consistent and adequate governance and controls resulting in effective sanctioning of spend. This will include detailed involvement on cost submissions working with Business Managers, Procurement and COOs to ensure that HSBC is obtaining the best commercial deal and evidencing the cost reduction work undertaken.
The primary purpose of the Technology Cost and Contract team is to govern all third-party IT spend for HSBC Technology (c$3bn) including managing and continuously improving the cost management processes. This role will include working with the GBGF IT CIOs, COOs and supporting teams to optimise IT’s utilisation of third-party hardware, software, resources, and associated IT services (including non-permanent workforce) to maximise value and cost savings to HSBC
In this role, you will have specific responsibility for managing the contract lifecycle from an IT perspective for a number of specific contracts, including evaluating renewals of contracts ahead of time, challenging demand / requirements and working collaboratively with technical teams and procurement to obtain an optimal commercial deal. Maintaining the IT contracts calendar for the relevant IT teams including correct articulation of the financial P&L profiles, owning the renewal trigger points and driving subsequent actions will be essential. Furthermore, support will be provided to each area to assist working towards a complete zero-based budgeting approach.
You need to be commercially aware with expertise in cost or commercial management or sourcing /category management and will be responsible for creating and maintaining a robust governance model in evaluating, reviewing all IT expenditure and proactively driving cost reduction across Technology.
What you’ll do
• Impact on the Business / Function
- Driving sustainable growth. Develop the IT sub-function responsibly, engaging with colleagues across the function including peer Managers and typically 2 levels up the organisation reviewing and driving the sub-function strategy feeding into the overall IT strategy. Leads and facilitates change through effective communication, preparation and implementation with peers across HSBC. Strong impact to support risk and regulation. Lead global joint commercial projects.
- Achieving excellence. Focuses on medium- and long-term goals even when under pressure or facing uncertainty. Manages expectations, results and impact of agreed outcomes, thinking ahead to identify and overcome potential issues, benefiting from a good network of Senior Managers to collectively identify and mitigate risk.
- Contracts Management –support the timely renewal of contracts including approval via cost management processes and signoffs / stakeholder management
- Management Information – support creation of MI against contract database and third party spend
• Customers / Stakeholders
- The role holder will work collaboratively with Senior Managers from other areas in IT and procurement to ensure stakeholder and customers’ requirements are met.
- Customer/Stakeholder focus. Lead a customer-centred culture, championing activities encouraging outstanding customer advocacy. Proactively seek opportunities to improve business operation in collaboration within assigned function Technology area and Procurement amongst others.
- Strengthening stakeholder relationships. Build trusting relationships to influence decisions and ensure stakeholder advocacy, using organisational knowledge aligned to business goals and strategies.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Leadership & Teamwork
- Work with team and senior managers to deliver IT contract management and commercial awareness solutions and support to technology teams.
- Managing and leading. Gathers all relevant information from a wide range of resources and MI to clarify the issue at hand and to better inform the decision-making process. Establishes methods and criteria to observe progress and achieve excellence in all aspects of delivery to meet our customers’ requirements. Establishes effective relationships across the business structure/matrix to ensure better engagement and better quality and effectiveness of deployment. Ensure succession planning in place to maintain technical capability of team.
- Collaboration. Builds rapport and mutual understanding to communicate and create opportunities for cross-business and/or international working, encouraging debate and open discussion. Encourages people to build sustainable relationships beyond transactional levels and use empathy and insight to build better understanding of mutual benefits.
• Operational Effectiveness & Control
- Work with team and senior managers working with technical teams, Procurement and suppliers in advance of renewals and required purchases to optimise volumes, challenge requirements and achieve best price for the organisation.
- Managing risk responsibly. Sustain a risk aware culture. Promotes and manages relevant monitoring and reporting requirements within their team. Embeds efficient risk, compliance processes and procedures (FIMs, GSMs etc.) and external regulatory requirements, including the management of Operational Risk and adherence to the Group’s standards of ethical behaviour.
- Business case & benefits realisation. Defines and articulates to stakeholders the targeted benefits for a change intervention. Demonstrates effective financial skills to develop a detailed business case,
What you need to have to succeed in this role
• Experience and proven track record in vendor, cost and commercial management including cost reduction / optimisation programmes
• Good understanding of procurement sourcing & category management principles and operation
• Knowledge on IT Infrastructure technical platforms / technologies, execution of IT vendor management policies
• Good communications skills and ability to influence and communicate at all levels of the organization
• Good understanding of the IT global delivery model and future roadmap, analytical approach with the ability to understand and resolve problems
What we offer
• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Zoom interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
Applications sent to us will be taken into consideration only if they include the following statement:
“I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Nom du recruteur
Dorota Such
Courriel de recruteur
dorota.such@hsbc.com