Job Advert Details
Business: MSS Ops – DataOps Instrument
Open Positions:1
Role Title: Manager Operations
Global Career Band: 6
Location: Philippines, Quezon City
Recruiter Name: Ched Mulit
Why join us?
MSS Data Ops Instrument is a shared service organization created in 2010 with in HTSO which provides Reference data information across entities within HSBC Group.
The process is in Bangalore, Colombo and Mexico. We cater services to 2 main businesses namely Global Markets and Securities Services. Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.
The Opportunity:
The responsibility of this role would be to own and manage enterprise reference data Creation, Amendment, Calendar and Ratings data for various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business etc.). The responsibilities also include the management of Instrument Reference data which includes creation, amendments, queries, ratings and calendar data via third party vendors, as well as update internal data tasks to support both external and internal data on HSBC systems for the above-mentioned products. The team in Bangalore, Colombo and Mexico will own the tasks mentioned above and will be responsible for the creation, amendment and maintenance of products and rates. Information is sourced from external 3rd party applications and databases such as Bloomberg and Reuters and these are in turn updated in the necessary product applications. The staff will be involved in maintaining the Instrument Reference data & responsible to support the existing BAU process.
What you’ll do:
- Effectively drive and manage change to achieve team goals (e.g. process improvements/changes in procedures
- Plan & promote Band Progression to meet Business requirements and Staff expectations.
- Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
- Drive staff development through soft skill training, personal development plans and performance management reviews.
- Reward and recognize service excellence and keep high staff morale through ‘Celebrating Success’.
- Strike balance among task, team and individual to inspire and influence staff for the best.
- Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.
- Ensure teams are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
- Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and helping on referred issues.
- Create an environment where skills and knowledge is openly shared to achieve department and business goals.
- Ensure performance management scheme is implemented in line with procedures across sections consistently
- Performance Development plans for staff part of Succession Plan
Customer
- Drive rigorous and customer centric quality initiatives to increase Quality awareness in the team.
- Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence. Establish and maintain effective relationship with customer business areas and identify areas of service improvements
- Drive consumer engagement and governance calls
Operations Management (Reference Data)
- To ensure that the validity and accuracy of each data records on Back-office systems are verified
- Effective vendor management & all vendor issues on the data are resolved on a timely basis
- Record all self-identified risks on Helios and monitor the actions
Generic Management
- Plan for effective cross training considering the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.
- Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition)
- To even the impact of erratic workflows through effective capacity planning, leave management and process prioritization.
- To have a tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms.
- Work is organized and processed/completed within agreed timescales. On-going monitoring and review of workflow and priorities are in accordance with procedures.
- Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s.
- Procedural changes/new initiatives are reviewed, fully communicated to and implemented by the teams under control.
- Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
People
- Conduct monthly one to one connect with the team and share performance feedback
- Lead and motivate the staff to perform at their best
- Engage with central Learning and Development team with customized training sessions for teams
- Conduct regular team building/connect activities to enhance the team morale and synergy
Audit & Control
The GSC environment Centers on the delivery of a highly professional Customer focused service with a continuous drive for improvement in terms of both service and cost effectiveness. The challenge of the business is to work under different parameters including multiple time zones, 24-hour flexi-shift, different systems, practices and processes and a uniqueness of work culture/environment inherited from the migrating countries. The nature of the services provided and the extent of the delivery of products for the various donor Group companies (direct to Customers in many cases) is such that processing delays or errors will almost inevitably result in serious losses to the Group or poor customer service. The maintenance of a high level of internal control is essential to minimize these risks and maximize process security.
- Well verse with AML, Sanctions policies & High-Risk country checks and its strict adherence to meet bank/business needs
- Ensure all the evidence required for audit is reviewed and stored in central shared location on a regular basis
- Periodic review BOT and EUC controls to ensure the team is complied with the required controls
- Support and be a part of various audits conducted for the team/process which includes both external and internal audit
- Periodic review of risks involved in the process and flagging it to senior management attention to ensure there is visibility and traction which can be flagged as an MSII
- Adherence to SOX (Sarbanes Oxley) regulations to ensure that the bank does not miss-state its financial position in the Banks official accounts. Compliance with procedures and diary watch and MCF requirements across the section.
Internal Controls
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- The need to implement the Group Compliance Policy, as applicable to the role.
- The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
Information
What you will need to succeed in the role:
- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position, at least 3-5 years’ experience in management position with exposure to appraisals, counselling, team building and staff development.
- Should have prior experience of supporting Instrument Reference related products & services for major financial hubs i.e. APAC, HBEU & HBUS
- Flexible to work in varied shifts
- Reference data knowledge of a minimum of 2 Investment products
- Excellent knowledge of basis vendor systems i.e. Reuters, Bloomberg, ICE etc.
What additional skills will be good to have?
- Proven experience of managing people and operational processes
- A positive self-starter with excellent verbal and written communication skills.
- A good understanding of group policies and procedures and the ability to effectively communicate and implement them.
- Excellent teamwork and leadership skills with a proven ability to motivate staff in an ever-changing environment.
- Experience of establishing and maintaining relationships with colleagues to achieve shared goals.
- Evidence of having taken difficult decisions in a complex operational environment including HR related issues.
- Evidence of excellent prioritizing, planning and organizing skills.
- Analytical skills, with ability to recognize areas of risk or opportunities for improvement.
- Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
- Exposure to projects and an understanding of process mapping and process re-engineering.
- Evidence in reducing cost and increasing productivity.
- Excellent communication skills – Written & Verbal
- Excellent interpersonal skills
- Attention to details & high level of accuracy
- Exposure to similar roles
- Good coordination & time management skills
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nom du recruteur
Ched Mulit
Courriel de recruteur
mercedita.x.mulit@hsbc.com.ph