Job Advert Details
Business: GC HK SETTLEMENTS-MNL
Open positions: 1
Role Title: Manager-Processing
Global Career Band: 6
Location: Quezon City, Philippines
Recruiter Name: Angelica Mendiola
Why join us?
The GC HK Settlements-MNL Team is responsible for the end-to-end functions supporting securities and trade instructions for GC HK clients across 33 market locations – responsibilities covering trade capture and repair, settlements and exceptions handling including FX processing. Oversight and management of the team’s day to day operations is critical given the real-time deadlines as well as the need to ensure accuracy and efficiency of the in-scope processes while keeping abreast with the latest market developments affecting the overall settlement process.
- Acquire a broad understanding of all the settlement processes and market specifications for various markets assigned and to allocate work on a daily basis to Processing Executives. Overseeing the processes and to handle escalations and process related query resolutions.
- Plan capacity daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team.
- Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements.
- Understand MI requirements enough to be able to produce, analyse and interpret MI. Provide leadership to team assigned, consistent with Group and Company policies and standards.
- Lead a cohesive team, working in a supportive team environment driven by people centric values. Motivate and to ensure effective development of individuals to meet business targets.
- Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework"
The Opportunity:
- Manage a high performing team that provides daily repair and management of outstanding instructions for Global Custody Clients under the HK entity across 30+ markets.
- Handle enquiries related to client trade instructions and will serve as point of contact escalation from internal and external stakeholders across HSBC network.
- Generate and prepare reports as on a adhoc basis regarding trade MI as and when this is needed by stakeholders.
- Provide operational support to meet audit requirement from both internal and external HSBC auditors/line control.
What you’ll do:
Impact on the Business/Function
1) To acquire a broad understanding of the settlement and treasury processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc. that may have implication to the daily settlement processes.
2) Devise and analyze MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the team’s performance across different market with different level of experience.
3) Ensure that business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
4) To plan for standardization of settlement processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
5) Manage high volume and high value transactions as per the below approving authority and ensure no payments / trades are missed, which would result in claims and adverse client impact.
6) To manage an average volume of 5,600 transactions a month and solely processed by the team. The role holder is expected to extend to performing BAU with operations, as and when required.
Customers / Stakeholders
7) Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLAs.
8) Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
9) Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
10) Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
Leadership & Teamwork
11) To plan for allocation/reallocation of resources and process prioritization across the various markets within Settlement to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams.
12) Procedural changes/new initiatives are reviewed, agreed with the business areas, fully communicated to staff and implemented.
13) Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognize service excellence and keep high staff morale through ‘Celebrating Success’.
14) Create an environment where skills and knowledge is openly shared to achieve department and business goals.
15) Review progress of team members and provide necessary feedback, training and support.
16) Ensure knowledge retention within team and ensure the team keeps up with market updates and regulatory changes.
Operational Effectiveness & Control
17) To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed. Procedural changes/new initiatives are reviewed, fully communicated to and implemented.
18) Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
19) Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
20) To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective.
21) Regularly review operational effectiveness and review procedures.
Information
What you will need to succeed in the role:
- Knowledge in MS Excel and Macro is a plus
- Able to execute drive teams/staff on operational activities that are time bound and inclusive of critical cut-offs.
- Team-focused with ability to build and maintain strong working relationships with staff and stakeholders within the business.
- Strong interpersonal, analytical and problem solving skills that can readily translate to critical business decisions as needed and dictated by the business.
- Flexible working hours given the team supports 33 market locations (inclusive of early Asiapac market, MENA and US).
- An understanding of the overall securities industry from an operational and regulatory perspective, ideally with 3-5 years’ experience in a custody/securities and people management role.
What additional skills will be good to have?
- Broader experience in financial products’ processing, settlements and general operations knowledge will be an added advantage.
- CISI/FINMA or SEC exchange certifications are a plus.
- Knowledge of SWIFT, preferred but not essential
- Broad Project management knowledge (Six sigma, Agile, Opex) are a plus.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nom du recruteur
Angelica Mendiola
Courriel de recruteur
angelica.mendiola@hsbc.com.ph