Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
The Manager STP role sits within the System Business Analysis Team, as part of the Payments Services within Global Payments Solutions Operations.
The role holder will work towards reduction of the overall TAT in Payments processing by ensuring better straight through processing and first-time resolution. Effectively communicate the current vs. targeted STP level. Capture relevant-to-STP inaccuracies within the payments systems, processes, or procedures & initiate, drive or oversee improvement.
The role holder will provide support and guidance to both Internal and external stakeholders on how to format payments instructions to aid reduction of the Operating costs, improve straight through processing and reduce overall manual intervention. Facilitate both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with colleagues and business partners.
Once an STP level has been assessed, the role holder is responsible for ensuring that all known root cause details are documented and appropriately analysed in conjunction with the reporting discipline to track actions and sustain a good practice or possibly prevent a reoccurrence of an incident. For all situations whereby a dip the STP level is experienced, the role holder is responsible for ensuring that the root cause is properly assessed, and prevention measures are offered.
The role holder will be expected to work a regular shift pattern.
What you’ll do
- Understanding Payments Processing Procedures, standards followed in different markets, Management Information (MI) requirements, producing, analysing, and interpreting MI.
- Working with Ops and Technology to introduce procedural and technological changes to help improve straight through processing of payments.
- Reviewing Functional Specification Documentation (FSD) and other technical documentation to draw down system behaviour and be able to explain the same to non-technical resources.
- Prompt in providing monthly STP deck covering the highlights and improvements introduced to reduce non-STP volumes.
- Review the process E2E and enhance the current workflow on ongoing basis.
- Work with front line relationship managers and business to promote the use of self-serve tool thereby reducing reliance on operations and better turnaround on customer enquiries.
- Handle ADHOC request from Stakeholders, prepare reports, MIs and solutions that are backed up by data and metrics.
What you need to have to succeed in this role
- Details understanding of Payments Processing and partner system that have upstream or downstream relation with Payments Operations.
- Knowledge of GPS/HUB/COGNOS/GPI.
- Excellent interpersonal, influential skills and communication skills - Written & Verbal.
- Good analytical, problem solving and decision-making skills with proven exposure to data mining and data analytical tasks.
- Ability to plan & organize effectively as well as adopt a flexible approach to change.
- Strong time management skills and ability to work under pressure.
- Self-driven and show high degree of commercial orientation.
- A desire to find ways to continually improve the STP rate.
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test
- Telephone screen
- Job interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Nom du recruteur
Monika Pietranek
Courriel de recruteur
monika.pietranek@hsbc.com