HSBC Group

Why join us?

Learning something new everyday, dynamic and  has lot of opportunities vertically and horizontally. Fixed Income Securities is the Department that you’re looking for.

Fixed Income Securities Operations forms a part of the wider Securities Operations and, segregated by asset class, is responsible for ensuring all Fixed Income trades booked by the front office flow through the various stages of the trade life cycle and settle successfully on value date.

The Opportunity:

• Principal Accountabilities:  Key activities and decision making areas.
• To continuously provide high quality processing service to achieve maximum client satisfaction within the specified timeline and requirements. Responsible for relationship building and resolving all inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.
• To ensure trade settlement will be executed by timeliness. To provide support in a subset of processing functions including documentation, trade affirmation, projects and Reporting.  Assist in managing Operational Risk and Control within the process and the business through query handling and escalation.

What you’ll do:

Client Experience:

• Client adoption - working in partnership with internal stakeholders to develop, implement and optimise digitised client interactions. Maximise clients’ use of digital platforms. 

Cost:

• Identify bottlenecks and existing inefficiencies through the use of available tooling.
• Improve efficiency of existing processes (e.g. increases in STP- straight through processing).

Capacity:

• Involvement in reducing manual process
• Involvement and adaptation on Qtrack adaptation and email reductions

Control:

• To ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management.
• Proactively anticipating and mitigating future risks which may impact the Operations and/or Front-to-Back processes and controls through escalation Ensure that all operational controls are observed and where the opportunity exists, improved to reduce overall risk exposure within the process.
• Observe that all reporting requirements applicable to their role are completed in a timely manner and to a high standard.
• Implement and ensure adherence to the Group Privacy, Control and Compliance Policies, applicable to their role.
• Adhere to the group requirement that each employee is aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
• Understand and ensure compliance to all relevant internal and external governance, regulations and procedures that apply to the process and business.

People:

• Actively engage in MSS (Market Security Service) RUBIX initiatives
• Practice  speak-up culture including engaging with team, line manager to improve process and promote wellbeing.
• In partnership with the team manager, build a robust succession within the team and ensure the absence of key person dependencies.
• Support any team, departmental, and Centre initiatives aimed at improving work-life balance.

What you will need to succeed in the role:

• University degree in Business Administration or a related discipline
• Work experience in Market operations is preferred though not necessary.
• Strong verbal and business communication skills
• Great sense of ownership and ability to work independently with good problem solving skills

What additional skills will be good to have? .

• Ability to speak and write in English
• Ability to write business letters and reports
• Good conversational/telephone skills
• Ability to learn quickly and transfer knowledge appropriately
• Ability to understand and interpret numeric data
• Minimum, basic computer knowledge
• Flexibility to work shifts
• Ability to build rapport with and relate to a wide range of people
• Ability to maintain focus while working with voluminous data
• Ability to multi task
• Committed to equal employment opportunities

Link to Candidate User Guide: https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing Malaysia *** 

* The information contained in this job description is a true and accurate reflection of the job as specified.