HSBC Group

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Job Advert

We are currently seeking an experienced professional to join the HSBC Global Trade Solutions is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.

Job Introduction

The Country Head of GTS Client Management (Head of CM) is responsible for leading the Client Management (CM) team in proactively ensuring an industry-leading customer experience among High-potential GTS relationships and supporting end-to-end business needs for Tier 3 GTS customers.

Principal Responsibilities

·      Leading a team of Client Managers (CMs) to support revenue enabling and value accretive activities through delivering an exceptional customer experience for higher value clients,  proactively engaging customers for business, and maintaining/growing business volume and reducing attrition by optimising pricing and structure, and driving facility utilisation for Tier 3 GTS clients

·      Acting as an escalation point for local, regional, and cross-border teams related to customers and transactions in the market

·      Driving collaboration among local stakeholders on customer experience, business transformation and sales initiatives

·      Supporting the Country Head of GTS and Regional and Global CM on customer experience and strategic initiat

Role Requirements / Education Qualifications / Certifications / Experience:

• University degree and/or experience relevant to functional leadership in customer service, sales, or operations
• Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance 
• Ability to lead and motivate other managers and staff, employing appropriate management styles to achieve objectives 
• Excellent interpersonal skills, including verbal and written communication skills (in English and local language) and the ability to negotiate and influence others
• Ability to use strong judgement to identify and resolve problems whilst maintaining service performance, budgets, time scales, and quality of output 
• Demonstrated ability to prioritise , multitask and work independently, as well as work collaboratively with local, regional, and global teams
• Ability to manage crises; making good and timely decisions in tough situations 
• Desirable: knowledge of HSBC’s organization structure, business products/ solutions particularly GTS and eChannels, operations and systems/processes

• Minimum Bachelor’s degree / Graduation or as required for the role, whichever is higher 

Additional Information

·       In line with HSBC Values, it is our endeavour to harness and promote a culture of transparency and openness. Regarding this particular opportunity, a suitable candidate who can fit this role is available and the role is being advertised on the IJA to encourage fresh applications across the bank. All the applications received will be evaluated on merit before the final decision is taken

Eligibility :

• India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
• Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted
• INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.

Useful Link

Link to Careers Site: Click HERE 

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India