Job Advert Details
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

Role Purpose
 
The purpose of the role is to ensure the day-to-day operational activities across Payments is completed to a high standard and in line with the Global Stewardship framework.  The role holder will be responsible for driving streamlining and transformation and managing a robust control environment across all services within the region. This will include implementation of Global Transformation Programs such as ISO20022 and the management of IT incidents that may affect customer payments

Payments Operations serves customers across all HSBC markets and all lines of business, processing:
  • High Value and Low Value Payments 
  • Payment Repair for errors in transactions 
  • Payment Investigations 
  • Business Controls and Reconciliation
  • Client Management Operations
  • Billing and Charges
  • Screening Operations and
  • Paper instruments
 
Principal Accountabilities
  • Drive exceptional Customer Service delivery of all Payments Operations services with accountability to the LOBs and GPS
  • Ensure Payments service performance levels are met in line with agreed Performance Level Agreements (PLAs), driving continuous improvement through automation and process streamlining 
  • Drive the agree Objectives and Key Results agreed by GPS Operations across its sub value streams
  • Is responsible for engaging in any local or regional Transformation programmes impacting Payments Operations, ensuring that local impacts are fully understood and managed appropriately.  
  • As a member of the ASP Regional Payments Operations Leadership, demonstrate role model behaviors and support people development, focusing on developing a fungible workforce with skills for the future 
  • Manage  country Payments operating costs and generate agreed target sustainable cost saves 
  • Ensure all Production Management, Operational Excellence and other operational management tools are used to drive world class operating performance 
  • Collaborate effectively, working closely with the GSC and ASP Regional Head of Payments to manage business relationships and ensure the region aligns to global strategy, policies, frameworks and standards 
  • Seek out opportunities to continuously drive improvements in the overall experience delivered to customers 
  • Mitigates and anticipates any risk around our control environment through execution of key controls and identification of any control weaknesses
Leadership & Teamwork  
  • Leads the Payments team to share and implement best practice and improve performance using global and external benchmarking. 
  • Is accountable for the country Payments design blueprint, succession planning, performance management and recruitment   
  • Is accountable for the delivery of training and cross-skilling within GPS Operations, and development of a robust talent pipeline. 
  • Is accountable for driving improvements in employee engagement and promoting a team culture that is inclusive and aligned with HSBC’s core values. 
  • Establishes strong working relationships with the lines of business, Operations COO and other key stakeholders
Major Challenges
  • Managing the operations of the department or teams in a dynamic and challenging economic and regulatory environment 
  • Leading and motivating in a stressful productivity based environment with critical deadlines 
  • Developing trust and confidence within the business is vital challenge achieved through effective business knowledge along with operational risk management 
  • Ensuring that Payments Operations is fully supporting Global programmes and ensuring that local constraints do not impede requirements being properly delivered
Risk and Control
  • The jobholder has core accountability for ensuring appropriate risk management particularly for operational risk but equally for other risks which can transpire as a result of poor operational disciplines including Fraud, Credit, and Financial Crime & Regulatory risks. Many operational processes have a core purpose of risk prevention / mitigation. 
  • The jobholder ensures the fair treatment of customers is at the heart of everything Global Operations does. 
  • The jobholder leads by example demonstrating the Group’s values. 
  • The jobholder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. 
  • This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department. 
  • Ensures that HSBC internal control standards are met, including timely implementation of internal and external audit points together with any issues raised by external regulators. 
  • The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. 
  • This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Information
Experience, Skills and Qualifications 
  • The jobholder must be familiar with the global financial services environment, as well as current and emerging operations best practice. Payments experience is preferred 
  • Extensive Operations Management or related experience and a proven track record in delivery 
  • Experience using a range of data sources to prioritise resource allocation 
  • Strong experience in managing risk 
  • Strong relationship management and program / transformational change management skills 
  • Given the role is part of a larger Payments leadership team, the jobholder is required to adopt a flexible approach in terms of work location and working hours with significant travel required at times. The jobholder would not be subject to close supervision and will be expected to exercise initiative and judgment in proactively overcoming obstacles to success
You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers 

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Issued by The Hongkong and Shanghai Banking Corporation Limited

Nom du recruteur
Mark Oliver Mariano Reye
Courriel de recruteur
mark.reyes.qqiresourcing@hsbc.com.ph
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