HSBC Group

GCB 3

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.. 

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities. 

We are currently seeking an experienced individual to join our team as Head of Non-Financial Risk Management.

Principal responsibilities

• Lead the Business Banking Non-Financial Risk (NFR) Management Team for initiation and execution of NFR and Customer Due Diligence (CDD) activities for Business Banking 
• Ongoing oversight and review on NFR related strategies, controls and processes to ensure effectiveness and resources are optimized 
• Direct management of (1) all Business Banking Portfolio Managed (BBPM) CDD review approvals, (2) all BBPM new customer onboarding approvals, (3) case management and assessment of all BBPM AI triggers, transactional monitoring alerts, sanctions reviews, and (4) referral for actions from risk stewards, including complex investigations
• Implementation of controls, policies and procedures to protect the Business from risks while also ensure we do not compromise customer experience
• Oversight of out-sourced CDD activities, including cohort management, quality and service level management, operational governance and representation in joint Steerco 
• Protect the Business from unintended customer exit resulting in revenue loss and reputational risks 
• Represent Business for discussions with various internal / external stakeholders in NFR matters, including thematic discussions and analysis on any evolving NFR typologies
• Subject matter expertise in NFR related control governance, including but not limited to Management Self-Identified Issues, Financial Crime Assurance reviews and Audit.

Requirements 

• Degree holder in business or related disciplines
• Proven banking experience with sound knowledge of Commercial Banking products, services and procedures. Preferable with exposure in global standard and customer due diligence work
• Knowledge of NFR, operational and fraud risk prevention, Anti-Money Laundering and Counter-Terrorist Financing Ordinance and CDD 
• Strong interpersonal, communication and influencing skills which are essential in steering team and influencing stakeholders
• Ability to formulate and implement strategies, and coordinate a variety of assignments simultaneously
• Strong analytical skills to interpret large quantity of management information reports and draw conclusions from data to make sound business judgment and recommendation that balance both risk management and business growth
• Take ownership for the People agenda, support a speak-up environment, promote a diverse and inclusive environment, ability to lead and motivate staff, cultivate and support a teamwork environment 

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited