HSBC Group

Some careers shine brighter than others.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards. 

We are currently seeking a high calibre professional to join our team as Head of Sales, Global Payments Solutions, Japan

Principal Accountabilities:

Impact on the Business/Function

• Reporting to Head of GPS Japan, the role holder will oversees the business planning, business management and growth initiatives for GPS Sales across all CIB customer segmentations in combination for managed and booked opportunities

• Define the growth strategy and blueprint for the country sales team with alignment to coverage team and CIB focus in context

• Execute business strategy effectively to deliver the assigned financial and non-financial targets

• Through the in-depth understanding of clients' needs, appropriately grow market share

• Contribute to continued servicing of customer needs and deepen the existing relationship

• Ensure close relationships are built and maintained and ensuring high levels of client satisfaction

• Drive client engagement, providing thought leadership and sharing best practice cash and liquidity solutions.

• Develop the bank's presence in the market, leveraging sector expertise to position HSBC as a leader in cash management. This includes organizing and participating in client and industry events and webinars

Customers / Stakeholders

• Demonstrate client centricity by placing high priority with client satisfaction and exercise sound judgement to bring speedy resolution with major client dissatisfaction events

• Ensure excellent working relationships and collaboration within all internal stakeholders

• Review and deploy optimal sales coverage model for the respective CIB segmentation

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

• Feedback to the GPS Product and Channels teams on the competitive market landscape and client specific requirements, to help drive product enhancements/developments as appropriate

• Evaluate and improve the ways in which we work, leveraging the Voice of the Customer and employee feedback as part of an ongoing endeavor to maximize agility whilst driving customer satisfaction and overall business value. 

Leadership & Teamwork

• Develop and communicate a clear vision for the GPS business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture

• Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives

• Set expectations, share best practice and manage, monitor, coach and develop leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience

• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers

• Work closely with the GPS Client Connectivity, Product and Client Service teams to ensure smooth transition of client mandate into realized revenues, as well as to provide ongoing coverage in response to clients’ evolving challenges and requirements

Operational Effectiveness & Control

• Awareness of all elements of Operational Risk & Compliance associated with the role in

• Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver agreed plans and targets, collaborating with colleagues to maximise end to end integration, effectiveness and efficiency

• Establish and maintain a robust and efficient control environment across GPS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise

Management of Risk

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.

The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.

Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.

• University graduate with at least 8 years of relevant experience in cash management, banking relationship management and/or corporate product sales.
• Strong leadership, managerial, analytical, problem-solving, strategic planning, customer centric 
• Proven experience of business development and strong knowledge of cash management products/transaction banking solutions
• Demonstrated people leadership experience, with the ability to inspire and drive top performance through coaching and mentoring direct reports with regular check ins and a focus on risk excellence.
• Proven ability in identifying and meeting customer needs. Built effective networks across business areas, developing relationships based on mutual trust
• Highly motivated, proactive and achievement driven individual with ability to work under pressure with Key Performance Indicators and operate on a cross regional/functional basis
• Proven experience in managing large complex corporate relationships in client facing management roles, demonstrating an understanding of risk management, structures, credit, products, and processes
• A comprehensive understanding of risk management of all kinds and proven track record of ensuring own compliance
• Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively
• Strong team and interpersonal skills and comfort working at all levels of seniority, both within the HSBC organization and with the senior management of the client
• Strong written and verbal communication skills in English. Fluency in Japanese or other language skills will be a plus